Dental Medspa Patient Concierge/Front desk Coordinator - KLH Aesthetic Practice Consultant - Melrose, MA

About Exquisite Dentistry Exquisite Dentistry is a modern dental and medical aesthetics practice dedicated to delivering exceptional care and an elevated patient experience. Our patients expect more than outstanding clinical results. They expect personalized service, attention to detail, and a welcoming concierge experience from the moment they contact our office. We are seeking an experienced Patient Concierge & Front Desk Coordinator who understands both the dental and MedSpa worlds. This individual will serve as the face of our practice, creating exceptional first impressions, nurturing patient relationships, and ensuring every patient feels valued, informed, and cared for throughout their journey. This is an ideal opportunity for someone with experience in a dental office, MedSpa, cosmetic practice, wellness clinic, or luxury hospitality environment who enjoys building relationships, delivering outstanding service, and helping patients feel confident in their healthcare decisions. Key Responsibilities Concierge-Level Patient Experience Welcome patients with warmth, professionalism, and attention to detail. Deliver a high-touch, luxury experience both in person and over the phone. Build meaningful relationships with patients and serve as a trusted point of contact. Ensure every patient interaction reflects our commitment to exceptional service. Create a welcoming, polished, and organized front office environment. Front Desk & Scheduling Operations Manage patient scheduling, confirmations, check-in, and check-out processes. Coordinate appointments for dental and aesthetic services. Maintain provider schedules and optimize appointment flow. Handle incoming calls, patient inquiries, and new patient requests. Support daily office operations and end-of-day administrative responsibilities. Patient Communication & Follow-Up Follow up with patients regarding pending treatment, referrals, and scheduling opportunities. Maintain patient communication systems and follow-up tracking. Support ongoing patient engagement and retention initiatives. Review scheduling and patient updates during daily team huddles. Qualifications Required Minimum 2 years of dental front desk or dental office experience. Minimum 1-2 years of MedSpa, aesthetics, wellness, cosmetic medicine, or luxury healthcare experience. Strong scheduling, administrative, and customer service skills. Experience with EMR and CRM software. Excellent communication and relationship-building abilities. Highly organized with strong attention to detail. Professional, polished, and positive demeanor. Preferred Experience in dentistry, facial aesthetics, injectables, skincare, wellness, or plastic surgery. Background in luxury hospitality, concierge services, or high-end customer experience. Experience with patient follow-up systems, scheduling coordination, and practice growth initiatives. Passion for beauty, wellness, aesthetics, and patient care. Compensation & Benefits Competitive hourly pay: $28.50-$30.00/hour Performance-based bonus opportunities Medical insurance Retirement plan Paid Time Off (PTO) Parental leave Professional development assistance In-house dental care Complimentary and discounted aesthetic treatments Career growth opportunities within a growing dental and aesthetic practice. If you're passionate about creating exceptional patient experiences and have experience in both dentistry and aesthetics, we'd love to meet you. Join a practice where hospitality, wellness, beauty, and dentistry come together to deliver an elevated level of care. Pay: $28.50 - $30.00 per hour Benefits: 401(k) Dental insurance Health insurance Opportunities for advancement Paid time off Professional development assistance Experience: Medspa: 1 year (Required) Dental: 2 years (Required) Work Location: In person

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