Dental Front Office – Patient Coordinator / Billing Coordinator - Post Road Family Dentistry - Indianapolis, IN

About Us At Post Road Family Dentistry, we’re proud to serve the Eastside Indianapolis community with high-quality, compassionate dental care. Our friendly, tight-knit team is committed to making every patient feel welcomed and cared for — from the first phone call through checkout. As our practice continues to grow, we’re looking to strengthen our front office team and are open to candidates whose experience and strengths align with either of two roles: Patient Coordinator – focused primarily on the patient experience, scheduling, communication, and keeping the schedule productive. Billing Coordinator – focused primarily on insurance, claims, accounts receivable, patient balances, and financial coordination. Depending on experience and fit, candidates may be considered for either position. What We Offer Consistent daytime schedule — no evenings or weekends Full-time and part-time opportunities depending on role and availability Paid Time Off (PTO) and paid holidays for eligible employees SIMPLE IRA retirement plan with employer matching Optional supplemental insurance Ongoing training and career development support Supportive, team-oriented work environment Qualifications Dental or medical front office experience preferred Experience with dental practice management software such as Open Dental Strong communication skills and a professional, friendly phone manner Detail-oriented and comfortable managing multiple priorities Dependable, punctual, team-oriented, and willing to learn Familiarity with HIPAA and handling sensitive patient information Experience with dental insurance, claims, EOBs, or accounts receivable is strongly preferred for the Billing Coordinator role Experience with scheduling, recall, patient communication, and coordinating patient flow is strongly preferred for the Patient Coordinator role Patient Coordinator Responsibilities Greet and check in patients with professionalism and empathy Answer incoming calls and respond to patient questions Schedule appointments and maintain an efficient, productive schedule Confirm appointments and manage schedule changes Coordinate recall and follow up with unscheduled patients Assist with patient intake and insurance eligibility verification Collect patient payments and provide receipts Coordinate with the clinical team to maintain smooth patient flow Maintain accurate patient records and documentation Help create a welcoming and positive experience for every patient Billing Coordinator Responsibilities Submit and follow up on dental insurance claims Review EOBs and address outstanding or denied claims Monitor insurance and patient accounts receivable Verify insurance benefits and eligibility as needed Post insurance and patient payments accurately Follow up on outstanding patient balances Assist patients with billing, insurance, and account questions Maintain accurate financial and insurance documentation Coordinate with the Patient Coordinator and clinical team to resolve account or insurance issues Support front desk and general administrative responsibilities as needed We’re looking for someone who takes ownership of their responsibilities, communicates well with both patients and teammates, and wants to contribute to a positive and growing dental practice. Job Type: Full-time Pay: $22.00 - $25.00 per hour Expected hours: 32.0 – 40.0 per week Benefits: 401(k) 401(k) matching Retirement plan Application Question(s): This is a full-time position (32–40 hours per week) with a consistent schedule: Monday-Thursday, 7:30 AM to 5:00 PM. Are you fully available to work these specific days during normal business hours (no evenings or weekends)? Please explain any scheduling conflicts, if any. Experience: Dental Front Office: 2 years (Required) Open Dental: 1 year (Preferred) Work Location: In person

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