Leading dental facility seeking dedicated Dental Receptionist / Front Desk in Peoria, AZ

We are looking for a friendly, organized, and dependable Dental Receptionist to join our dental team. The ideal candidate is professional, detail-oriented, comfortable communicating with patients, and able to confidently handle dental insurance and treatment plan discussions.

Responsibilities

• Greet and check patients in and out in a friendly and professional manner
• Answer incoming phone calls, schedule appointments, and respond to patient questions
• Verify dental insurance eligibility, benefits, deductibles, and coverage
• Review treatment plans and explain estimated patient portions and insurance benefits
• Submit, track, and follow up on dental insurance claims
• Assist with insurance pre-authorizations and claim documentation when needed
• Collect patient payments and accurately post payments to patient accounts
• Maintain accurate patient records and update insurance and demographic information
• Communicate with patients regarding appointments, treatment plans, insurance, and account balances
• Coordinate closely with the dental assistants, hygienists, and doctors to ensure a smooth patient experience
• Help maintain an organized, welcoming, and efficient front office
• Follow up on outstanding insurance claims and patient balances
• Protect patient confidentiality and comply with HIPAA requirements

Qualifications

• Previous dental front office/reception experience preferred
• Knowledge of dental insurance and common dental procedures preferred
• Strong communication and customer service skills
• Comfortable discussing treatment plans, insurance benefits, and financial arrangements with patients
• Excellent organizational and multitasking skills
• Detail-oriented with strong computer skills
• Professional, friendly, and dependable
• Ability to work effectively as part of a team

Ideal Candidate

We are looking for someone who takes pride in providing excellent patient service, is comfortable with the business and insurance side of dentistry, and can stay organized in a busy dental office. A positive attitude, willingness to learn, and ability to communicate clearly with patients are essential.

Experience with open dental or other dental software and insurance verification/claims is a plus.