Dental Hygiene Scheduling Coordinator – Front Office - Tucson Dental Studio - Tucson, AZ

Dental Hygiene Scheduling Coordinator – Front Office Tucson Dental Studio | Tucson, AZFull-Time | $17–$24/hour DOE + Growth Opportunity | M-F 7:45AM-5:00PM Tucson Dental Studio is looking for an exceptional Hygiene Scheduling Coordinator to join our growing team. This is not simply a receptionist position. We are looking for someone who can take ownership of our hygiene schedule , build relationships with patients, keep our hygienists productive, and make sure patients do not fall through the cracks when it comes to their preventive care. Our Mission : We believe exceptional dental care should be honest, compassionate, and accessible. Our mission is to improve lives by restoring trust in dentistry and helping every patient achieve lifelong oral health. Our Vision : To make Tucson Dental Studio the standard for private practice dentistry, giving every patient a state-of-the-art experience, earning trust from the first call through a lifetime of health . If you are interested in applying please text/call Dr. Cubra at (614) 526-4495 and leave a message. Indeed applications will only be reviewed if you contact the number above. What You’ll Own Your primary responsibility is the health of the hygiene schedule and recall system . That includes: Keeping the hygiene schedule consistently full and productive Scheduling patients for their next cleaning or periodontal maintenance appointment before they leave Identifying patients who are due or overdue for hygiene and helping them get scheduled Following up with patients who have not scheduled their next hygiene appointment Working short-call and cancellation lists to quickly fill openings Confirming upcoming appointments and reducing last-minute cancellations and no-shows Maintaining accurate recall information in Open Dental Communicating with hygienists and the clinical team throughout the day Participating in morning huddles and discussing upcoming openings or scheduling opportunities Helping patients understand the importance of recommended preventive and periodontal care Answering phones and assisting the front office when needed Providing a warm, professional experience from the first phone call through the patient's visit Most importantly, you will be expected to own the result , not simply complete a list of tasks. If you are interested in applying please text/call Dr. Cubra at (614) 526-4495 and leave a message. Indeed applications will only be reviewed if you contact the number above. How We Measure Success We believe great employees deserve to know exactly what winning looks like. Some of the numbers you will help us track include: Hygiene reappointment percentage Percentage of available hygiene time filled Unfilled hygiene hours Confirmation rate Cancellation/no-show rate Percentage of cancellations successfully refilled Overdue recall/reactivation Patients leaving without their next hygiene appointment Completion of weekly follow-up and reactivation goals You won't be expected to master everything on day one. We will train you on our systems, expectations, scripts, and workflows. Who We’re Looking For You may be a great fit if you are: Dependable. You show up on time, prepared, and ready to contribute. Extremely organized. You enjoy keeping track of details and don't like seeing things fall through the cracks. Comfortable on the phone. A large part of this position involves communicating with patients. You should be comfortable making outbound calls—not just answering incoming ones. Warm but confident. You can build relationships with patients while also confidently helping them make and keep appointments. Competitive with yourself. You like having goals, knowing your numbers, and seeing improvement. A problem solver. When there is an opening in tomorrow's schedule, your first reaction is, “How can I fix this?” Team oriented. You understand that the front office, hygienists, assistants, and doctors all have to work together to create an exceptional patient experience. Interested in growth. We want someone who wants this position to become a career, not simply their next job. Experience Dental experience is strongly preferred, particularly experience with: Dental scheduling Recall/reactivation Dental terminology Dental insurance Patient communication Open Dental or another dental practice-management system Open Dental experience is a plus, but not required for the right person. If you have significant customer-service, scheduling, hospitality, call-center, or healthcare experience and believe you would excel in this role, we still encourage you to apply. A Real Career Path One thing that makes this position different is that we have a tiered growth system . Your compensation and responsibilities can grow as your skills grow. An entry-level coordinator may begin by mastering our basic systems, patient communication, confirmations, scheduling, and recall. As you progress, you'll be expected to: Consistently hit department KPIs Completely own the hygiene schedule Solve scheduling problems independently Become highly knowledgeable about dental treatment and insurance Improve systems rather than simply follow them Help train other team members Lead portions of meetings Eventually become a specialist, trainer, or leader within the organization We want talented people to have somewhere to go. What We Offer $17–$25/hour depending on dental experience and demonstrated skill Defined opportunities for raises and advancement through our tier system Health insurance Paid time off Dental benefits Training and continuing development A growing practice with opportunities for future leadership A team that values communication, accountability, growth, and taking exceptional care of patients Tucson Dental Studio is growing, and our long-term goal is much bigger than one dental office. That means we are especially interested in people who want to grow with us and eventually take on greater responsibility. To Apply If you are interested in applying please text/call Dr. Cubra at (614) 526-4495 and leave a message. Indeed applications will only be reviewed if you contact the number above. Please submit your resume along with a short response answering these three questions: Why does this position interest you? Tell us about a time you took ownership of a problem instead of waiting for someone else to solve it. If you had three hygiene cancellations for tomorrow, what would you do? We aren't looking for the perfect resume. We're looking for someone who is dependable, driven, kind, organized, coachable, and excited to become exceptional at what they do. Job Type: Full-time Pay: $17.00 - $24.00 per hour Benefits: Continuing education credits Employee discount Flexible schedule On-the-job training Opportunities for advancement Paid training Tuition reimbursement Work Location: In person

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