Dental Front Office Administrator - Riverwalk Dental Care, PLLC - Norwalk, CT

We are a fun, small team who are proud to serve our patients in our beautiful, state-of-the-art dental office and we are looking for the right Front Office Manager to join our Team! Job Requirements: * Should look forward to coming to work every day! * Should be willing to work hard and have fun! * Should have a positive attitude and a willingness to learn! * Should want to feel Valued and Appreciated as an important part of our team! * Should be excited about the excellent compensation package! * Should value being part of a cohesive, caring team! This is a Full Time Position with Wednesdays off and we are open only 1 Saturday per month. No Saturdays in the Summer! Please reach out to see what we're all about! Benefits Included: Health Insurance Paid Time Off Paid Holidays Future Growth: Performance-based pay raises and/or bonuses, annual compensation review Essential Responsibilities of This Position Include: Explaining procedures and services to patients using dental knowledge. Answering office phone with a customer service-oriented demeanor and providing information to callers; greeting visitors and patients; scheduling, verifying and confirming patient appointments. Scheduling and confirming patients’ dental appointments. Hearing and resolving patient complaints. Keeping electronic records of patient interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtaining, inputting, and verifying insurance policy terms to determine patient benefit information. Submitting insurance claims Coordinating communication between patients, family members, and dental team members for patient care and scheduling purposes. Presenting financial policies and arrangements to patients and collecting co-payments and verifying insurance coverage as appropriate. Collecting payment for same day charges and outstanding balances. Tracking appointments due to no-show, cancellations and late arrivals Adhering to payment policy by collecting payment at time of service Maintaining accurate accounting records Performing clerical tasks such as sorting, opening, distributing mail, scanning and photocopying. Previous Insurance, Customer Service or Dental Experience is preferred Comfort and Familiarity with Computer-Based Tasks is required Job Type: Full-time Pay: $25.00 - $35.00 per hour Benefits: Employee discount Health insurance Opportunities for advancement Paid orientation Paid time off Paid training Work Location: In person

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