Dental Patient Experience & Scheduling Coordinator - Klooster Family Dentistry - Holly Springs, NC

Holly Springs, NC | Full-Time | Starting at $25+/hour DENTAL EXPERIENCE REQUIRED!! Klooster Family Dentistry is a privately owned, dentist-led general dental practice founded and operated by Dr. Klooster. We are not a corporate dental group or DSO. We are a growing local practice with a strong team culture, high standards, and a commitment to creating an exceptional experience for our patients and our team. We are looking for an experienced dental professional to join our Patient Experience Team at our beautiful, brand-new, state-of-the-art Holly Springs practice. **To be considered, you must have previous experience working in a general dental practice and a basic working knowledge of dental procedures, terminology, scheduling, and dental insurance.** This is NOT a traditional front desk or receptionist role. Our Patient Experience Team is the voice of our practice, the first impression for new patients, and a major driver of our growth. You will spend a significant amount of your day on the phone communicating with new and existing patients. We need someone who already understands dentistry but is also exceptionally good with people, someone who builds trust quickly, communicates confidently, and knows how to turn a conversation into a scheduled patient and a long-term relationship. We want patients to hang up the phone thinking: “Wow. I’m so glad I called this office.” What You’ll Do Be the warm, confident, professional voice patients hear first Answer incoming calls from new and existing patients Turn new patient inquiries into scheduled appointments Build rapport, identify what patients need, and confidently guide them toward the right next step Answer basic questions about dental procedures, appointment types, and insurance Communicate the value of our practice, not simply quote availability Make outbound calls to patients and help fill openings in the schedule Help maximize the schedule by identifying opportunities to get patients in sooner Create a genuine “WOW” experience for every patient, every time Work closely with our clinical and administrative teams to keep the day running smoothly The Experience We’re Looking For Our ideal candidate has worked in a busy general dental practice and already understands how a successful dental office operates. You should have a basic working knowledge of: General dental terminology and common procedures New patient exams, hygiene, restorative, and emergency appointments Dental scheduling and appointment flow PPO dental insurance basics Communicating treatment and appointment needs to patients The overall flow between the administrative and clinical sides of a dental practice Bonus: if you know how to use OpenDental and Dentalintelligence You do not need to know everything, we will train you on the KFD Way and how we approach patient communication and scheduling. Who Thrives Here The right person for this role is: Warm, confident, and an excellent communicator naturally good at building rapport Comfortable guiding conversations and helping people make decisions Persuasive without being pushy Comfortable spending a significant portion of the day on the phone Energized by a busy, fast-paced environment Organized, dependable, and detail-oriented A positive team player who wants to contribute to a strong practice culture Excited to learn our systems and our way of doing things Motivated by growth and opportunities to take on more responsibility This Role Is NOT For You If: You have never worked in a general dental practice You are looking for an entry-level dental position You want a quiet, task-based front desk job You dislike being on the phone You are uncomfortable guiding conversations or asking patients to schedule You prefer administrative work with limited patient interaction on the phone You are looking for a slow-paced office Schedule — Great Work-Life Balance Monday–Wednesday: 8:00 AM–5:00 PM Thursday: 8:00 AM–3:00 PM Friday: 8:00 AM–2:00 PM No evenings. No weekends. Our team also meets for a required 15-minute morning huddle at 7:45 AM each workday. This is a core part of how we prepare, communicate, and start the day together. Compensation Starting at $25/hour+, negotiable based on dental experience (full-time) Benefits 401(k) Health insurance Dental care for employees Paid time off Profit sharing Referral bonus program Uniform allowance Continuing education and on-the-job training Opportunities for advancement within a growing practice Why Klooster Family Dentistry? We are proud to be a privately owned practice where the dentist who owns the practice is actively involved in the business, the team, and patient care. We have built a high-volume, growing practice by focusing on both excellent dentistry and an exceptional patient experience. We invest in our team, our technology, our facilities, and the systems that allow our team to provide a higher level of care. This is an opportunity for someone with dental experience who wants to do more than simply work a front desk. Your communication skills, personality, and ability to connect with patients will directly impact the growth and success of our practice. If you have general dental experience, love talking to people, and want to be part of a growing private practice where your contribution matters, we would love to meet you. Job Type: Full-time Pay: From $25.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Professional development assistance Referral program Application Question(s): Do you have experience in sales, hospitality, or high-level customer service? A potential new patient calls and says, “Hi, I’m looking for a new dentist and wanted to see if you’re accepting new patients.” Walk us through how you would handle this call. What questions would you ask, what would you want to learn about the patient, and how would you guide the conversation toward getting them scheduled? Please answer as if you were actually speaking with the patient—not simply listing the steps you would take. **We are specifically looking for someone who knows how to have a genuine conversation and build rapport, not simply collect information and offer the next available appointment. Show us how you would make this call feel different. Tell us about a time you turned a hesitant caller or patient into a scheduled appointment. What did you say or do that made the difference? Why are you interested in leaving your current or most recent dental role, and what are you hoping to find in your next practice? Experience: Customer service: 2 years (Required) Dental receptionist: 1 year (Required) Work Location: In person

Read More