Dental Front Desk Receptionist / Coordinator - Refine Dental Care - Norwood, NJ

Front Office Lead – Growing Dental Practice in Norwood, NJ We are looking for someone who can take ownership of the front office, keep the schedule running efficiently, provide an excellent patient experience, and help develop strong systems as the practice continues to grow. Responsibilities: Greet and check in patients with warmth and professionalism Answer phones and texts and manage appointment scheduling effectively to ensure smooth daily office flow Schedule patients and optimize the provider schedule Confirm appointments and help minimize cancellations and open chair time Verify patient insurance coverage and benefits prior to appointments Obtain and document detailed insurance benefit breakdowns Submit and follow up on dental insurance claims, ensuring timely processing and reimbursement Assist with insurance pre-authorizations and predeterminations Manage patient billing inquiries and clearly explain insurance benefits, copayments, deductibles, and outstanding balances Prepare treatment estimates and review patient financial responsibilities Deliver treatment plan presentations and effectively communicate recommended treatment to patients Coordinate treatment and help patients schedule recommended care Follow up on outstanding and unscheduled treatment to help improve case acceptance Collect copays, deductibles, and outstanding balances Maintain accurate patient information, insurance records, and documentation Manage recall and patient reactivation Maintain organized and efficient front-office systems and workflows Communicate closely with the doctor and clinical team regarding scheduling, treatment, and patient needs Identify operational issues and help develop solutions to improve office efficiency Help train and support additional team members as the practice grows Who we’re looking for: Someone who is organized, proactive, accountable, warm, and comfortable taking ownership of the front office. Prior dental front-office experience is strongly preferred. Experience with dental insurance, scheduling, treatment coordination, collections, case presentation, and Open Dental practice management software is a major plus. Office hours: Monday 9-6 Tuesday 9-3 Wednesday 10-7 Friday 9-5 Competitive compensation based on experience Pay: $20.00 - $35.00 per hour Work Location: In person

Read More