Permanent Dental Receptionist / Front Desk Job in Oak Park, IL
We are a growing private dental practice in Oak Park seeking an organized, warm, dependable patient coordinator. This person will be central to the patient experience and to the practiceâs growth: answering inquiries quickly, converting calls into appointments, keeping the schedule productive, and helping patients understand insurance and financial expectations. What youâll do Answer calls/texts promptly and professionally; convert new-patient inquiries into scheduled visits. Manage scheduling, confirmations, waitlists, cancellations, and same-day openings. Collect and verify patient information and coordinate insurance eligibility/benefit checks. Explain estimates, payment expectations, and office policies clearly and respectfully. Track referral source for every new patient and help maintain accurate practice data. Support recall/reactivation outreach and follow up on unscheduled treatment. Request patient feedback/reviews using compliant office workflows; never offer incentives for reviews. Coordinate closely with the dentist, assistant, and office manager to reduce delays and improve service. What weâre looking for Dental front-office experience strongly preferred. Strong phone, customer-service, scheduling, and written communication skills. Comfort with dental terminology, insurance/PPO workflows, treatment estimates, and collections is highly valued. Reliable, detail-oriented, calm under pressure, and comfortable learning software and performance dashboards. Ability to protect patient privacy and follow HIPAA and office security procedures. Why join us Private-practice environment where individual performance is visible and appreciated. Opportunity for expanded hours/responsibility as the practice grows. Long-term role for a candidate who enjoys building relationships with patients and improving systems. Employee dental benefits and other benefits to be discussed based on schedule and final employment structure. How to apply Please submit a resume plus a short note describing your dental front-office experience, the practice-management systems you have used, and your availability. Equal-opportunity statement: We welcome qualified applicants and make employment decisions without unlawful discrimination. Pay: $17.00 - $25.00 per hour Expected hours: 16.0 â 20.0 per week Benefits: 401(k) Employee discount Work Location: In person
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