Princess Dental Staffing
TREATMENT COORDINATOR Prosthodontic Specialty Practice | Encino, California
Permanent Dental Receptionist / Front Desk Job in Encino, CA
TREATMENT COORDINATOR
Prosthodontic Specialty Practice | Encino, California
Are you an exceptional communicator who enjoys helping patients understand their treatment options and confidently move forward with the care they need?
Dr. Exler & Associates, an established prosthodontic specialty practice in Encino, California, is seeking an experienced, energetic, and highly professional Treatment Coordinator to become an important member of our team.
We are a quality-oriented, fee-for-service specialty practice with a strong commitment to clinical excellence, exceptional service, and personalized patient care. We believe every interaction with our office should reflect the quality of dentistry we provide.
Our patients are often considering sophisticated restorative, implant, and reconstructive treatment. The Treatment Coordinator plays a critical role in helping patients understand their proposed treatment, associated fees, financial options, and the steps necessary to move forward with confidence.
This position requires an unusual combination of excellent communication skills, empathy, organization, attention to detail, financial confidence, and the ability to establish trust with patients.
We offer a challenging and rewarding career opportunity where excellent team members are genuinely appreciated for their talent, initiative, and contribution to the success of the practice.
THE POSITION
The Treatment Coordinator serves as an important liaison between our doctors, patients, and clinical team.
Your primary responsibility is to help patients understand their recommended treatment and make the financial arrangements necessary to proceed with care.
Your responsibilities will include:
• Meeting personally with patients following treatment consultations
• Reviewing proposed treatment plans and associated fees in a clear, professional, and compassionate manner
• Helping patients understand the sequence and financial aspects of complex dental treatment
• Answering patient questions regarding treatment fees and financial arrangements
• Presenting financial options and available payment arrangements
• Discussing third-party financing options when appropriate
• Preparing written treatment estimates and financial agreements
• Collecting deposits and payments according to established office policies
• Establishing and documenting approved financial arrangements
• Following up with patients who are considering recommended treatment
• Maintaining organized and accurate records of treatment plans, financial arrangements, and patient communications
• Tracking outstanding treatment and helping patients take the next appropriate step toward care
• Communicating effectively with doctors and clinical team members regarding patient treatment decisions
• Coordinating treatment-related information so patients understand the sequence and expectations of their care
• Maintaining accurate patient financial information within our practice-management software
• Monitoring patient accounts and following established office financial policies
• Handling sensitive financial and personal information with professionalism and discretion
• Working collaboratively with the Appointment Coordinator and clinical team to provide a seamless patient experience from consultation through treatment
THE PERSON WE ARE LOOKING FOR
Our ideal Treatment Coordinator understands that successful treatment coordination is not high-pressure sales.
It is about listening carefully, understanding the patient's concerns, communicating value, answering questions clearly, and helping patients overcome the financial and logistical obstacles that may prevent them from receiving recommended care.
You should be someone who:
• Has exceptional verbal and written communication skills
• Is warm, confident, professional, and compassionate
• Is comfortable discussing significant treatment fees with patients
• Can communicate financial information clearly and confidently
• Has the ability to establish trust and rapport with patients
• Is an excellent listener
• Can recognize and appropriately address patient concerns or objections
• Understands the importance of treatment follow-up
• Is highly organized and detail-oriented
• Can manage multiple treatment plans and patient follow-ups simultaneously
• Takes initiative and follows through on commitments
• Is comfortable discussing payment arrangements and collecting fees
• Communicates effectively with doctors and team members
• Handles confidential patient and financial information with professionalism and discretion
• Is dependable, punctual, and accountable
• Takes pride in providing an exceptional patient experience
• Is comfortable learning new systems, technology, and procedures
• Brings a positive, solutions-oriented attitude to the workplace
PREFERRED QUALIFICATIONS
We are particularly interested in candidates with:
• 3+ years of experience in a dental or specialty dental practice
• Previous experience as a Treatment Coordinator, Financial Coordinator, or Patient Care Coordinator
• Experience presenting and coordinating comprehensive dental treatment
• Experience discussing treatment fees and financial arrangements with patients
• Experience following up on unscheduled or pending treatment
• Experience with larger or more complex treatment plans
• Dentrix dental software experience
• Strong computer and technology skills
• Excellent organizational and time-management abilities
• Experience in a prosthodontic, restorative, implant, cosmetic, or fee-for-service dental practice is especially desirable
WHAT SUCCESS LOOKS LIKE
A successful Treatment Coordinator helps create an environment in which:
• Patients clearly understand their recommended treatment
• Patients understand the fees and financial commitments associated with their care
• Financial conversations are conducted professionally, comfortably, and respectfully
• Patients feel listened to rather than pressured
• Questions and concerns are identified and addressed
• Financial arrangements are clearly documented
• Treatment plans are followed up consistently
• Patients who are not ready to proceed immediately are appropriately followed up with
• Doctors receive timely feedback regarding patients' treatment decisions and concerns
• Patient accounts and financial arrangements are accurate and organized
• Communication between the administrative and clinical teams is seamless
• Patients know exactly what their next step is
• More patients are able to confidently move forward with the treatment recommended by their doctor
WHAT WE OFFER
We believe exceptional team members should be recognized, supported, and rewarded.
Our practice offers:
• Competitive hourly compensation based upon experience and qualifications
• Performance-based incentive opportunities
• Full-time employment
• Approximately 32–40 hours per week
• Monday through Friday schedule
• Health insurance benefits
• 401(k) retirement plan with employer matching
• Paid time off
• Paid sick time
• Five paid holidays per year
• Paid training
• On-the-job mentoring
• Professional development and continuing education opportunities
• Employee dental care discount
• Free parking
SCHEDULE
• Full-time
• Monday through Friday
• Approximately 32–40 hours per week
• Generally 8-hour shifts
• Periodic virtual or in-person training sessions may be required throughout the year
HOW TO APPLY
We would like to learn more about you than we can get from a résumé alone.
Please email your résumé and a brief introduction to:
In your email, please answer the following:
- Why does this position appeal to you?
- What experience, talents, or personal qualities would make you an exceptional Treatment Coordinator?
- Tell us about your previous dental experience presenting treatment and discussing financial arrangements with patients.
- How do you approach a patient who wants or needs treatment but is hesitant because of the cost?
- What does exceptional patient service mean to you?
- What distinguishes you from other qualified candidates?
- Please provide your full contact information and the best days and times to reach you if you are selected for an interview.
Qualified candidates will be contacted for an in-depth interview and an opportunity to tour our practice and meet members of our team.
COME HELP US WRITE THE NEXT CHAPTER OF OUR STORY
If you are an experienced dental professional who is an exceptional communicator, comfortable discussing comprehensive treatment and financial arrangements, highly organized, and passionate about helping patients receive excellent care, we would love to hear from you.
Dr. Exler & Associates
Specialty Practice Limited to Prosthodontics
Encino, California
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