Orthodontic Front Desk Coordinator - Orthodontic Design Co. - Madison, AL

Pay: $18.00 – $26.00/hour Schedule: Mon, Tues, Thurs, Fri (closed Wed + weekends). Full-time = 32 hrs/week. READ CAREFULLY AND FOLLOW DIRECTIONS — applications that skip the step below will not be considered. Step 1: Phone Skills Assessment (required) Call 256-870-8700, press 2, and leave a voicemail telling us: Who you are Why you want to work at Orthodontic Design Co. One thing that would make you a great front desk coordinator Then submit your resume through Indeed. We review voicemails before resumes. MEET DR. ADAM (link below) Watch this 1-minute video of Dr. Adam's introduction and what we're looking for! https://www.loom.com/share/c48ddd86c575417fb082407a8c68bf73 The office 30 second video https://www.youtube.com/watch?v=mpcqb59AIkw&t=16s About us https://orthodesignco.com/ --- https://www.instagram.com/orthodonticdesignco/ --- https://allthingsmadison.com/orthodontic-design-co-orthodontist-in-madison-al/ Orthodontic Design Co. is Madison's first fully custom digital orthodontic practice, led by Dr. Adam Reynolds. We use KLOwen custom braces, 3D digital workflows, Invisalign, and InBrace lingual braces to design smiles one patient at a time. Our office is modern, our team is tight-knit, and our patients are everything to us. We're growing, and we need the right person to step into a key role on our patient-facing team — long-term. What you'll do Greet and check in patients and families with a warm, professional welcome Answer and route phone calls, texts, and emails — and make every caller feel taken care of Schedule, confirm, and reschedule appointments, keeping the doctor's and clinical team's schedule full and flowing Check patients out, collect payments, and manage monthly payment plans and account follow-up Verify insurance, submit claims, and answer basic billing questions Handle new patient paperwork, records, and digital forms accurately Make confirmation and recall calls to reduce no-shows and keep patients on track Keep the front office, reception area, and patient experience clean, organized, and welcoming Work hand-in-hand with the clinical team and Treatment Coordinator Take photos and x-rays as needed The perfect fit 1+ year of experience in a dental/ortho front office or similar, or a customer service role (orthodontic experience a plus, not required) Comfortable collecting payments and having friendly, clear financial conversations with patients and families Warm, confident communicator — our patients should leave every conversation feeling informed and cared for Confident, friendly phone presence — you sound like someone people want to talk to Comfortable with computers and learning new software (we use digital workflows and practice management software) Excellent time management, organization, and follow-through Calm and cheerful when the schedule gets busy Fast learner, adaptable, team-first mindset Consistent availability What you get Competitive pay ($18–$26/hr based on experience) Paid time off Gym membership Bonuses Wellness benefit (monthly stipend towards health costs) 401K Consistent hours — no weekends, no Wednesdays A great doctor and a team that genuinely likes working together Room to grow with a practice that's investing in the future of orthodontics Job Types: Full-time, Experience: Treatment coordination or dental/ortho office: 1 year (preferred) · Customer service or sales: 1 year (preferred) Location: In person — Madison, AL 35758 (must be local or relocate before start date) If you're a people-person who loves helping patients say "yes" to a smile they're proud of, and you're looking for a long-term home with a modern, growing practice — we'd love to meet you. Leave that voicemail and send your resume! Diversity & Inclusion Statement: At Orthodontic Design Co., we value and celebrate diversity in our workforce. We believe that a diverse and inclusive environment fosters innovation, creativity, and mutual respect among team members. We are committed to providing equal employment opportunities to all individuals, regardless of race, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic. We strongly encourage applicants from diverse backgrounds to join our team. Equal Opportunity Statement: Orthodontic Design Co. is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a fair and inclusive work environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, regardless of factors such as race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Job Type: Full-time Pay: $18.00 - $26.00 per hour Benefits: Paid time off Experience: Customer service: 1 year (Required) Computer skills: 1 year (Required) Work Location: In person

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