Dental Office Manager/Treatment Coordinator - SmileCrew Services - Clarkston, MI

SmileCrew Orthodontics is looking for an energetic, organized, people-focused, and growth-minded Office Manager & Treatment Coordinator to become a key part of our practice. This is a hands-on leadership role for someone who loves both people and the business side of dentistry . You will be responsible for helping lead the day-to-day front office, supporting and training the team, treatment coordinating, creating an exceptional patient experience, and helping drive the growth of the practice. This is not a traditional Office Manager position where you are sitting in an office managing from a distance. We are looking for someone who is in the middle of the action . You'll be answering phones, helping patients, supporting the front desk, treatment coordinating, training team members, helping with marketing, solving problems, and stepping in wherever you are needed. You will wear a lot of hats, and that's exactly what makes this role exciting. What You'll Do Office Leadership & Team Development Lead the day-to-day operations of the front office and help ensure the office runs smoothly Train, coach, and develop front-office team members on SmileCrew processes, systems, patient experience, and expectations Help onboard new team members and provide hands-on training and support Set clear expectations and follow up with the team to ensure they are being met Lead by example and create a positive, accountable, team-focused environment Identify opportunities for additional training and development within the team Help team members build confidence in patient communication, scheduling, treatment coordination, and financial conversations Work closely with leadership to address challenges, improve processes, and continue developing the team Help create a consistent SmileCrew experience for every patient and family Step in wherever needed to support the team and keep the office moving Treatment Coordination Welcome new patients and create an exceptional first experience Guide patients and families through their orthodontic consultation Present treatment plans, fees, insurance benefits, and flexible payment options Help patients feel comfortable and confident moving forward with treatment Complete contracts and coordinate new patient starts Help convert new patient consultations into starts Maintain organized and timely follow-up with prospective patients Build strong relationships with patients and families throughout the treatment process Help the team understand the importance of the patient journey and the role each person plays in converting and retaining patients Front Office & Patient Experience Work the front desk and remain hands-on with the daily operations of the office Answer phones and respond to patient questions and inquiries Schedule and confirm appointments Assist with patient check-in and check-out Collect payments and help maintain accurate patient information Help manage the daily schedule and keep the office organized and productive Assist with insurance, financial questions, and other administrative needs Handle patient concerns and help find solutions when issues arise Jump in to support the team during busy days and help wherever needed Ensure patients and families consistently receive a warm, organized, and welcoming experience Marketing & Practice Growth Help drive new patient growth through both in-office and community marketing efforts Build relationships with local dental offices, schools, businesses, and community partners Visit referral offices and community businesses to introduce SmileCrew and strengthen relationships Help coordinate local events, outreach opportunities, and grassroots marketing efforts Follow up with leads and prospective patients Identify opportunities to increase referrals, consultations, and treatment starts Help create excitement around the practice and become a recognizable face of SmileCrew in the community Partner with leadership on local marketing strategies and growth initiatives Track and follow up on opportunities to help the practice continue growing Operations & Accountability Take ownership of the overall front-office experience and daily operations Monitor office goals, patient flow, scheduling, treatment starts, and other key performance indicators Help identify problems before they become bigger issues and take action to solve them Maintain organization and accountability around office processes Communicate closely with Regional and company leadership Help implement new systems, processes, and initiatives Look for ways to make the office more efficient while improving the patient experience Be willing to jump into any area of the office when needed Who We're Looking For We're looking for someone who is: Warm, outgoing, and genuinely enjoys connecting with people A natural leader who enjoys teaching, coaching, and developing others Confident giving direction and holding team members accountable Comfortable having conversations about treatment, finances, and patient decisions Highly organized, dependable, and detail-oriented Proactive and willing to take ownership without waiting to be told what to do Comfortable working in a fast-paced, hands-on environment Someone who leads by example rather than simply delegating Comfortable wearing multiple hats and jumping in wherever needed Strong in communication and patient relationship-building Comfortable with marketing, networking, and getting out into the community Growth-minded and motivated by goals and results Positive, professional, and team-oriented Excited about training and helping others become better at what they do Someone who genuinely cares about creating a great patient and team experience Experience Dental or orthodontic experience is strongly preferred. Previous experience as an Office Manager, Treatment Coordinator, Lead Treatment Coordinator, Dental Office Lead, or in a similar dental front-office leadership role is a plus. We are especially interested in someone who has experience training and developing front-office teams , coordinating orthodontic treatment, and helping drive practice growth. Compensation & Opportunity $25.00–$30.00 per hour, based on experience, plus performance incentives. We believe great performance should be recognized and rewarded. This position offers additional earning potential tied to treatment coordination, practice performance, and growth. As the practice continues to grow, there will be opportunities for increased leadership responsibility and professional growth within SmileCrew Orthodontics. Why SmileCrew? At SmileCrew, we believe great offices are built by great people. This isn't a position where you'll simply walk into an established routine and manage what's already there. You'll have the opportunity to lead a team, train and develop people, build relationships with patients and the community, improve the way the office operates, and directly contribute to the growth of the practice. If you're an experienced dental or orthodontic professional who loves working with patients, enjoys developing people, is confident with treatment coordination, and gets excited about taking ownership and making an impact, we'd love to meet you. Pay: $25.00 - $30.00 per hour Expected hours: 38.0 – 40.0 per week Benefits: Employee discount Paid time off Application Question(s): If you joined SmileCrew Orthodontics in Clarkston, what would you bring to the table that would make you the right person to help us grow this practice? Our posted base pay range is $25–$30 per hour, plus performance incentives. Does this range meet your expectations? Experience: Orthodontic Treatment Coordinator: 1 year (Required) Work Location: In person

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