We're Hiring: Dental Receptionist / Insurance Coordinator in Dana Point, CA

Job Description

Jeff Kindseth DDS is a well-established dental practice that has proudly served the Dana Point community for over 20 years. We are looking for a friendly, organized, and dependable Dental Front Desk Receptionist / Insurance Coordinator to join our team full-time.

As the first point of contact for our patients, you will play an important role in creating a welcoming experience while helping keep the office running smoothly and efficiently.

We are looking for someone with previous dental front office experience and a strong understanding of dental insurance, scheduling, treatment coordination, and patient communication. Experience with Eaglesoft is preferred, although experience with similar dental practice management software will also be considered.

Responsibilities

* Greet patients and provide a friendly, professional experience from check-in through check-out
* Answer and manage multi-line phone calls
* Schedule, confirm, and coordinate patient appointments
* Verify dental insurance eligibility and benefits, including deductibles, annual maximums, copays, waiting periods, and coverage limitations
* Submit dental insurance claims and treatment preauthorizations and follow up as needed
* Review insurance fee schedules and prepare accurate patient cost estimates
* Create and present treatment plans to patients
* Explain estimated insurance coverage and out-of-pocket costs
* Collect and process patient payments
* Maintain accurate patient records and insurance information
* Communicate with patients regarding appointments, treatment, insurance, and account questions
* Assist with general front office duties, including filing, scanning, document processing, and maintaining office supplies
* Work closely with the dentist, hygienists, assistants, and other team members to maintain an efficient daily schedule

Qualifications

* Previous dental front office, dental receptionist, or dental treatment coordination experience required
* Strong understanding of dental insurance benefits, including deductibles, annual maximums, copays, waiting periods, and coverage limitations
* Working knowledge of common dental procedure codes and terminology
* Experience submitting insurance claims and treatment preauthorizations
* Experience reviewing insurance fee schedules and preparing treatment estimates
* Experience creating and presenting treatment plans
* Eaglesoft experience preferred; Dentrix, Open Dental, or similar dental software experience is also valuable
* Strong computer and administrative skills
* Excellent organizational skills and attention to detail
* Excellent phone etiquette and communication skills
* Ability to multitask and remain organized in a busy dental office
* Friendly, dependable, professional, and patient-focused

Benefits

* 401(k)
* Paid vacation days
* Paid sick time

Schedule: Full-time
Work Location: In person – Dana Point, CA

We are looking for someone who takes pride in providing excellent patient service and wants to be part of a friendly, collaborative dental team.