Dental Patient Coordinator - Andorra Family Dentistry - Philadelphia, PA

Overview We are a well-established private dental practice in Roxborough with a loyal patient base and a close-knit team. Our front desk is the heart of the office — we're looking for a seasoned professional who can own the patient experience from first phone call through treatment acceptance and scheduling. This is not an entry-level position. We're seeking someone who already knows dental insurance inside and out and can hit the ground running. What You'll Do Serve as the first point of contact for our patients — in person and by phone — with warmth and professionalism Verify insurance eligibility and benefits, with a strong working knowledge of PPO plans, fee schedules, downgrades, frequencies, waiting periods, and annual maximums Present treatment plans confidently and clearly, including out-of-pocket estimates, financing options, and phasing — and help patients say yes to the care they need Build and manage an efficient schedule: fill openings, minimize holes, block appropriately for production goals, and keep hygiene and doctor columns running smoothly Handle patient billing questions, collect payments at time of service, and explain EOBs accurately Coordinate pre-authorizations, claims follow-up, and communication with insurance carriers Confirm appointments, manage recall, and reactivate overdue patients What We're Looking For Required: 3+ years of dental front desk experience (general dentistry preferred) Deep understanding of PPO dental insurance — you can read a fee schedule, explain a downgrade, and calculate a patient portion accurately without help Proven treatment presentation skills — you're comfortable discussing multi-thousand-dollar treatment plans and closing with confidence and empathy Strong scheduling instincts — you understand production-based scheduling, how to protect doctor time, and how to keep a full, balanced schedule Proficiency with dental practice management software (Open Dental experience a plus) Excellent verbal and written communication skills Reliability, attention to detail, and a team-first attitude Nice to Have: Treatment coordinator or office lead experience Bilingual a plus What We Offer Competitive compensation commensurate with experience Paid time off and paid holidays 401(k) Health benefits Employee dental care A stable, supportive, family-like team environment where your contributions are seen and valued Submit your resume with a brief note about your PPO insurance experience and a treatment plan you're proud of helping a patient accept. Candidates who meet the 5+ year experience requirement will be contacted for an interview. Pay: $26.00 - $30.00 per hour Expected hours: 40.0 per week Benefits: 401(k) 401(k) matching Health insurance Paid time off Work Location: In person

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