Dental Insurance and Treatment Plan Coordinator - Smilestry - Scarborough, ME

Patient Care & Treatment Plan Coordinator Smilestry – Scarborough, ME Reimagine dentistry with us! Are you an experienced dental front office professional who loves connecting with people, helping patients understand their dental care, and keeping an office running smoothly? Smilestry is looking for an energetic, warm, outgoing, and motivated Patient Care & Treatment Plan Coordinator to join our growing team. We are a modern, digitally driven dental practice focused on delivering an exceptional patient experience through personalized care, innovation, and genuine human connection. We are a small office, which means every team member matters. We are looking for someone who takes ownership of their responsibilities, works independently, anticipates what needs to be done, and takes pride in contributing to the success of the entire practice. This is an opportunity for someone who wants to be more than a receptionist and play an important role in the patient experience and growth of our office. Dental front office EXPERIENCE IS REQUIRED. We are looking for someone who can confidently manage daily front office responsibilities, understand dental insurance, and communicate treatment and financial information to patients with clarity and compassion. What You’ll Do Manage front desk operations, including answering phones, scheduling appointments, coordinating patient communications, and handling daily administrative tasks. Verify dental insurance eligibility and benefits, obtain detailed insurance breakdowns, and help patients understand their coverage. Review and present treatment plans, explain recommended dental procedures, and confidently discuss treatment fees, insurance estimates, and financing options. Help patients navigate their treatment options and feel comfortable moving forward with the care they need. Follow up with patients regarding proposed treatment, outstanding treatment plans, and scheduling. Maintain accurate patient records and support a smooth, organized, and welcoming patient experience. Take initiative, solve problems, and proactively identify ways to improve office flow and efficiency. What We’re Looking For Previous dental front office experience is REQUIRED Strong knowledge of dental insurance verification, benefit breakdowns, eligibility, and insurance terminology. Experience presenting treatment plans and discussing patient financial arrangements. Confidence explaining fees, insurance estimates, and financing options in a clear, approachable manner. An energetic, warm, outgoing, and personable personality. You enjoy talking to people and making them feel welcome. A self-starter who is organized, resourceful, dependable, and motivated to work independently with minimal supervision. Strong communication, problem-solving, and organizational skills. Someone who takes initiative, follows through on commitments, and understands that their contribution directly impacts the success of a small practice. A positive team player who values collaboration, accountability, and a healthy work environment. The right fit matters as much as experience. We want someone who genuinely enjoys helping people, brings positive energy to the office, and takes pride in doing things well without needing constant direction. What We Offer Full-time position Schedule: Tuesday–Friday, 8:00 AM–5:00 PM Competitive compensation based on experience Paid major holidays, including your birthday! Opportunities to learn, grow, and expand your skills A modern, supportive, close-knit team environment The opportunity to make a meaningful impact in a growing dental practice Why Smilestry? At Smilestry, we believe dentistry should feel different. Our practice combines modern technology, thoughtful design, and personalized care to create an experience that puts people first. As a growing practice, we value initiative, adaptability, accountability, and a genuine commitment to our patients. We want our team members to feel valued, take ownership of their work, and grow alongside the practice. If you thrive in an environment where you can make decisions, take initiative, build relationships, and see the direct impact of your work, you may be the person we’re looking for. How to Apply We want to get to know the person behind the résumé! Please submit your résumé along with a short note introducing yourself. No formal cover letter is required. In your note, please tell us: What do you enjoy most about working in dentistry? What does a healthy dental team look like to you? How long have you been working in the dental field? Please email your résumé and introduction to admin@smilestrydental.com with the subject line Patient Coordinator Application . Applications will be accepted until the position is filled. We look forward to meeting you and finding the right person to grow with Smilestry! Smilestry — Dentistry Reimagined. Pay: $25.00 - $32.00 per hour Expected hours: 32.0 per week Benefits: Dental insurance Employee discount Paid time off Experience: Dental receptionist: 1 year (Required) Patient care: 1 year (Preferred) treatment plan coordinator: 1 year (Preferred) Insurance Coordinator: 1 year (Required) Work Location: In person

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