Dental Treatment Coordinator - ATX Dental Studio - Austin, TX

ATX Dental Studio | Dental Treatment Coordinator Job Type: Full-Time Schedule: Monday–Thursday, 9:00 AM–5:00 PM, with alternating Fridays as needed Location: In-Person | Austin, TX About ATX Dental Studio ATX Dental Studio is a modern, patient-focused dental practice in Central Austin. We are a growing office committed to delivering exceptional dental care, creating a welcoming patient experience, and helping patients feel confident about their treatment decisions. We are seeking an experienced Dental Treatment Coordinator who is confident presenting treatment plans, discussing financial options, and helping patients move forward with recommended dental care. This is not an entry-level front desk position. We are specifically looking for someone with prior dental office experience who understands treatment coordination, dental procedures, insurance, patient financing, and the day-to-day responsibilities of running a successful dental front desk. Key Responsibilities Treatment Coordination & Case Acceptance Confidently present and explain dental treatment plans to patients, including restorative, cosmetic, Invisalign, crowns, and other recommended procedures. Review treatment costs, insurance estimates, out-of-pocket expenses, and available financing options. Help patients understand the value and importance of recommended treatment without using high-pressure sales tactics. Convert recommended treatment into scheduled appointments through effective communication, relationship-building, and follow-up. Follow up with patients who have unscheduled treatment plans and help address financial or scheduling concerns. Work closely with the doctor and clinical team to ensure patients understand their treatment options and next steps. Front Desk & Patient Experience Answer incoming phone calls professionally, manage patient inquiries, and schedule appointments efficiently. Greet patients, coordinate check-in and check-out, and maintain a positive patient experience. Manage the appointment schedule to maximize efficiency, reduce cancellations, and keep productive treatment appointments filled. Confirm upcoming appointments and follow up with patients regarding outstanding treatment. Communicate clearly and professionally with patients by phone, text, email, and in person. Collect patient payments, review account balances, and assist with financial arrangements. Maintain accurate patient records, insurance information, treatment plans, and scheduling details. Coordinate with the clinical team to ensure smooth daily operations. Insurance & Financial Coordination Verify dental insurance benefits and eligibility. Understand common dental insurance terminology, including deductibles, annual maximums, frequency limitations, and estimated patient portions. Prepare and explain accurate treatment estimates. Discuss financing options, including CareCredit and Cherry. Assist with insurance-related questions, predeterminations, and claim follow-up when needed. Required Qualifications Please apply only if you meet the following qualifications: Minimum 2 years of experience working in a dental office in a treatment coordination or dental front desk role with direct treatment presentation responsibilities. Proven experience presenting dental treatment plans and discussing fees with patients. Strong understanding of common dental procedures, dental terminology, and treatment sequencing. Experience explaining dental insurance benefits, patient responsibility, and financing options. Experience managing a busy dental schedule, answering phones, checking patients in and out, and collecting payments. Excellent communication, organizational, and multitasking skills. Confidence discussing treatment fees and helping patients make informed financial decisions. Ability to work independently, take initiative, and follow through on outstanding tasks. Professional, dependable, personable, and comfortable working in a fast-paced dental environment. Dentrix Ascend experience is strongly preferred. Candidates must have previous dental practice management software experience and be comfortable learning and using Dentrix Ascend. What Makes an Ideal Candidate? We're looking for someone who does more than simply answer phones and schedule appointments. Our ideal candidate: Enjoys building relationships with patients and helping them feel comfortable moving forward with treatment. Has a proven ability to turn unscheduled treatment into accepted and scheduled cases. Is confident discussing larger treatment plans, including cosmetic and elective dentistry. Understands how to maintain an organized, productive schedule. Takes ownership of the front desk and identifies problems before they become bigger issues. Is comfortable working closely with the doctor and clinical team. Has a positive attitude, takes accountability, and genuinely cares about the success of the practice. Schedule Monday–Thursday: 9:00 AM–5:00 PM Alternating Fridays may be required based on office needs. Full-time, in-person position. Compensation Competitive hourly pay based on dental experience, treatment coordination skills, and qualifications. How to Apply Dental experience is required for this position. Applicants without prior dental office experience involving direct patient treatment presentation will not be considered. When applying, please include a brief description of your experience with: Presenting dental treatment plans and helping patients schedule recommended treatment. Discussing patient financial responsibility, dental insurance, and financing options. Dental practice management software you have used, including any experience with Dentrix Ascend. We look forward to welcoming an experienced, motivated professional to ATX Dental Studio! Pay: $22.00 - $26.00 per hour Work Location: In person

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