Hygiene Coordinator and Outbound Calling Coordinator

About My Dental & Implants

My Dental & Implants is a growing dental practice focused on exceptional patient care, comprehensive dentistry, and dental implants. We are looking for an energetic, organized, and results-driven team member who can help us keep our hygiene schedule full, reactivate existing patients, and generate more appointments for our dental and implant teams.

This is a phone-focused position for someone who enjoys speaking with patients, following up consistently, and achieving measurable goals.

Key Responsibilities

Outbound Calling & Patient Reactivation

• Make 70–100 outbound call attempts daily to existing patients and assigned leads.
• Contact overdue hygiene patients and schedule preventive care appointments.
• Follow up with patients who have outstanding, unscheduled dental treatment.
• Contact implant inquiries, unscheduled implant consultations, and patients who missed appointments.
• Follow up with patients who previously expressed interest but have not scheduled.
• Use approved phone, text, and email workflows to reconnect with patients.

Hygiene Schedule Management

• Maintain a full and productive hygiene schedule.
• Fill cancellations and last-minute openings.
• Contact patients due for continuing care and recall appointments.
• Maintain a short-notice list and help reduce unused hygiene chair time.
• Coordinate with the hygiene team and front office to optimize scheduling.

Treatment Follow-Up

• Reach out to patients with diagnosed but unscheduled treatment.
• Help patients schedule their next steps and consultations.
• Communicate patient questions and barriers to the appropriate team member.
• Track appointments booked, follow-up activity, and completed visits.

Performance & Organization

• Document all calls, conversations, outcomes, and follow-up dates accurately.
• Maintain organized daily call lists and follow-up queues.
• Meet established weekly and monthly performance goals.
• Protect patient confidentiality and follow HIPAA requirements, applicable calling rules, and office policies.

Qualifications

• Excellent telephone communication and customer service skills.
• Comfortable making 70–100 outbound call attempts per day.
• Strong follow-up, organization, and time-management skills.
• Self-motivated, dependable, coachable, and goal-oriented.
• Comfortable using computers, scheduling software, and patient databases.
• Dental office, hygiene coordination, patient reactivation, or call-center experience preferred.
• Experience with dental practice management software is a plus.
• Ability to communicate professionally with patients about scheduling and next steps.

We value performance, accountability, professionalism, and a positive attitude.

What We Offer

• Competitive hourly pay of $20–$25, based on experience.
• Monthly performance bonus opportunities.
• Paid time off and paid holidays.
• Dental benefits.
• Training and opportunities for advancement.
• The opportunity to grow with an expanding dental practice.

Who Will Succeed in This Role?

The ideal candidate is proactive and persistent, enjoys helping patients return to care, and understands that consistent follow-up creates better patient experiences and a more productive dental practice.

If you are organized, confident on the phone, and motivated by measurable results, we encourage you to apply.

Please include a brief description of your experience with outbound calling, dental scheduling, hygiene recall, or patient reactivation when applying.