Dental Office Manager & Front Desk Coordinator

Position: Full-Time
Schedule: Monday–Thursday
Compensation: Competitive, based on experience

About the Position

We are a privately owned, patient-focused dental practice seeking a reliable, organized, motivated, and personable Dental Office Manager & Front Desk Coordinator to join our team.

This is a hands-on position that combines front desk responsibilities with day-to-day office management. We are looking for someone who takes pride in their work, demonstrates exceptional attention to detail, and is committed to creating a positive experience for every patient.

The ideal candidate is proactive, dependable, and capable of independently managing administrative responsibilities while contributing to the overall efficiency and success of the practice.

Key Responsibilities

Front Desk & Patient Experience

• Greet patients warmly and maintain a welcoming, professional environment.

• Answer incoming phone calls, respond to messages, and coordinate patient communications.

• Manage daily scheduling, appointment confirmations, cancellations, and rescheduling.

• Proactively fill scheduling openings and maintain an efficient, productive schedule.

• Coordinate new patient appointments and ensure a seamless onboarding experience.

• Maintain accurate patient records and administrative documentation.

• Deliver exceptional customer service while maintaining patient confidentiality.

Financial & Insurance Coordination

• Present treatment estimates and confidently discuss financial arrangements.

• Collect payments and maintain accurate patient accounts.

• Submit and follow up on insurance claims.

• Assist patients in understanding their dental insurance benefits, including out-of-network benefits.

• Monitor accounts receivable and follow up on outstanding balances.

• Coordinate patient financing options and membership programs.

Office Management & Administrative Operations

• Oversee daily front office operations and administrative workflows.

• Ensure daily responsibilities are completed accurately and efficiently.

• Maintain organized systems for scheduling, billing, patient communication, and follow-up.

• Coordinate communication between the doctor, clinical team, patients, and vendors.

• Monitor unscheduled treatment, patient recall, and outstanding administrative tasks.

• Identify opportunities to improve office efficiency and patient satisfaction.

• Assist with implementing and maintaining office policies and procedures.

• Take ownership of responsibilities and consistently follow through without repeated reminders.

Qualifications

Required

• Previous dental front office experience.

• Strong organizational and multitasking abilities.

• Excellent communication and interpersonal skills.

• Consistent reliability, punctuality, and professionalism.

• Experience with dental scheduling, insurance processing, and patient billing.

• Ability to work independently, prioritize responsibilities, and take initiative.

• Comfortable using dental practice management software and digital systems.

• Strong attention to detail and problem-solving skills.

• Positive attitude and willingness to collaborate with a small team.

Preferred

• Prior dental office management experience.

• Familiarity with Eaglesoft dental software.

• Experience in a fee-for-service or out-of-network dental practice.

• Experience with treatment coordination and accounts receivable.

• Previous experience in a privately owned dental office.

Who We're Looking For

We are especially interested in someone who:

• Is dependable and accountable: Arrives on time, follows through on commitments, and can be consistently relied upon.

• Takes initiative: Recognizes what needs to be done and acts without requiring constant direction.

• Is organized and detail-oriented: Maintains accurate records, follows established processes, and ensures tasks don't fall through the cracks.

• Communicates effectively: Is professional, transparent, and comfortable communicating with patients and team members.

• Is patient-focused: Understands the importance of building relationships and providing an exceptional patient experience.

• Is adaptable and solution-oriented: Can navigate changing priorities, solve problems, and remain composed under pressure.

• Takes pride in their work: Demonstrates a strong work ethic, personal responsibility, and commitment to the practice's success.

What We Offer

• A welcoming, professional, and collaborative work environment.

• A consistent four-day workweek.

• Opportunity for professional growth and expanded responsibilities.

• Direct collaboration with the owner-doctor.

• The opportunity to play an important role in the continued growth and development of a privately owned practice.

How to Apply

Please submit your resume along with a brief introduction highlighting your dental front office experience and why you believe you would be a great fit for this position.

We are looking for a dependable, motivated individual who is interested in a long-term opportunity and takes genuine pride in helping a dental practice run smoothly.