Dental Front Desk Receptionist - periodontal - Cambridge, MA

Exceptional Dental Front Desk & Treatment Coordinator About the practice We are a high-end, fee-for-service dental practice focused on exceptional clinical care and a thoughtful, personal patient experience. We’re looking for an experienced, polished, and highly organized Front Desk & Treatment Coordinator who can make every patient feel welcomed, informed, and well cared for—from the first phone call through treatment follow-up. This role is a great fit for someone who combines warm hospitality with strong dental-office experience, confident communication, and the ability to help patients understand and move forward with recommended treatment. What you’ll do Welcome patients and create a warm, professional first impression Manage phones, scheduling, confirmations, check-in, and check-out Present treatment plans clearly and help patients understand recommended care, fees, and payment options Follow up with patients about proposed treatment and support case acceptance Review treatment estimates and explain insurance benefits when applicable, without making benefit guarantees Coordinate referrals, records, imaging, and communication with referring offices Maintain accurate patient information and documentation in the practice-management system Help keep the schedule productive and respond thoughtfully to changes or cancellations Coordinate with the clinical team to support a smooth, personal patient experience Assist with administrative and front-office tasks that keep the practice running smoothly What we’re looking for Dental-office experience in a front desk, treatment coordination, or patient-facing administrative role Excellent communication and interpersonal skills Confidence discussing treatment plans and financial arrangements with patients Strong organization, attention to detail, and follow-through Professional, polished, and compassionate approach Ability to manage multiple priorities while staying calm and welcoming Comfort using dental practice-management software and common office technology A team-oriented attitude and commitment to delivering excellent service What we offer A supportive, collaborative team A modern, patient-focused practice Competitive compensation based on experience Opportunity to make a meaningful contribution to the patient experience and practice growth Pay: From $25.00 per hour Application Question(s): Do you have dental experience ? how long ? How many hours do you want to work weekly ? what days are you available ? Work Location: In person

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