Experienced Orthodontic Front Desk - Melrose Orthodontics, PC - Melrose, MA

Job Title: Orthodontic Scheduling Coordinator Location: Melrose, MA Position Type: Full-Time (32-36 hours/week) About Us: We are a thriving orthodontic practice committed to providing exceptional orthodontic care to Melrose and the surrounding communities. We take pride in our patient-centered approach, cutting-edge technology, and a fun and comfortable experience for both our team and out patients. Job Overview: We are seeking an experienced orthodontic front desk associate. Optimal candidate has a friendly and outgoing personality, a professional yet empathetic demeanor, is highly skilled at multitasking, and is a highly organized individual. This position plays a crucial role in maintaining the efficiency of our orthodontic office by handling administrative tasks with precision and a customer-centric mindset. This position requires a blend of strong organizational skills, attention to detail, computer proficiency, and excellent interpersonal communication abilities. Orthodontic experience is a must and a very generous compensation package will be offered to the right individual. Key Responsibilities: - Front Desk Operations: Greet and assist patients with a warm and welcoming demeanor. Manage all aspects of the clinical and doctor's schedule, answer phone calls with an 80%+ call answer rate, and provide information to new and existing patients as needed. - Administrative Support: Assist with general office duties, including remote completion of patient intake forms, running various reports in Practice Management Software to quantify Key Performance Indicators (KPIs) for the organization, and maintaining accurate and organized medical records including documentation of all patient touchpoints. Individual must be able to professionally navigate financially delinquent accounts, process and reconcile daily transactions, and follow-up with canceled appointments to ensure a high-quality of patient communication and care. - Communication Skills: Engage effectively with patients, colleagues, and vendors. Maintain clear and professional communication both in person and over the phone. Be able to "read the room" and assess the patient/parent in front of you utilizing empathy and de-escalation tactics as needed. Your job is to keep everyone happy, while ensuring the needs of the business are met. - Computer Proficiency: Ability to type well using all 10 fingers and utilize office software and a n orthodontic practice management system to input and retrieve information. Microsoft Word and Excel expertise needed to process letters and reports on a daily basis. Must be able to type 50 words per minute and operate a multi-line phone. Qualifications: - Previous front desk experience in a busy orthodontic office. 5+ years of experience is preferred. - Excellent organizational skills and attention to detail. - Strong interpersonal and communication skills. - Proficient in computer applications, including MS Office. - Ability to multitask and prioritize tasks in a fast-paced environment where multiple things will be coming at you simultaneously. - Knowledge of orthodontic and dental terminology and procedures to effectively communicate with patients is a must. Benefits: - Highly generous salary is commensurate with experience. If you do not have dental office experience, please do not apply. - Generous earned Paid Time Off. - Generous number of paid holidays - Employee discount for employee and their family. - Professional development opportunities. - Positive and collaborative team environment. If you are a, personable, detail-oriented, and organized individual with a passion for contributing to a positive patient experience, we invite you to apply for this exciting opportunity. MUST HAVE DENTAL FRONT DESK EXPERIENCE. Join our team and be a part of delivering exceptional orthodontic care to our community all while having fun! Job Type: Full-time Pay: From $25.00 per hour Benefits: Employee discount Paid time off Professional development assistance Work Location: In person

Read More