Dental Assistant - Case Entry & Scheduling Coordinator - Pinnacle One Laboratory Services - Chesapeake, VA

Dental Lab Case Entry & Scheduling Coordinator Pinnacle One | Chesapeake, VA | Full-time About the role Have dental assisting experience and want to use your knowledge in a dental laboratory? Would you like to put your knowledge to use without the exhausting grind of a dental office? Pinnacle One, a family-owned dental lab is seeking a Case Entry & Scheduling Coordinator. You’ll connect our dental office customers with our production team, making sure cases have the information needed to move forward and are scheduled to meet agreed delivery dates. What you’ll do Enter incoming cases into our tracking software, including patient, doctor, restoration type, shade, materials, and due date. Review prescriptions and case materials before production, contacting offices to resolve unclear instructions or obtain missing impressions, scans, bites, photos, or signed prescriptions. Schedule cases based on turnaround times and production capacity, and coordinate revised dates with dental offices when needed. Route quick-turnaround repairs and adjustments accordingly. Keep case records current, flag potential delays to the production team, and respond to office inquiries about case status. What we’re looking for Required Working knowledge of dental terminology, tooth numbering, restorations, and appliances, with the ability to identify missing or unclear prescription information. Strong attention to detail and accurate data entry. Clear, courteous phone and email communication. Comfort using computers and learning new software. Ability to organize multiple cases and manage competing deadlines. High school diploma or equivalent. Preferred Previous chairside experience as a dental assistant. Experience coordinating dental lab cases or treatment schedules. Familiarity with dental practice management or laboratory case tracking software. Pay: $20.00 - $26.00 per hour Expected hours: No more than 40.0 per week Benefits: Health insurance Opportunities for advancement Paid time off Work Location: In person

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