Dental Front Office Manager - Divine Dental - Scottsdale, AZ

Dental Front Office Manager About the Role Divine Dental is seeking a Dental Front Office Manager and Treatment Coordinator to lead a welcoming, organized front office experience. In this role, you’ll support daily patient flow, coordinate treatment plan communication, and help ensure patients feel informed and supported from check-in through next steps. Success looks like maintaining smooth front office operations, accurately coordinating appointments and treatment-related logistics, and partnering with the clinical team to improve patient satisfaction, schedule efficiency, and overall care continuity. Duties & Responsibilities Manage front office operations to ensure efficient patient check-in, check-out, and appointment scheduling. Coordinate treatment plan communication by confirming understanding of proposed care, timelines, and next steps. Verify and update patient information, including demographics, insurance details, and consent documentation. Handle insurance-related processes, including verifying coverage and supporting accurate billing workflows. Maintain accurate records and documentation in patient systems to support continuity of care. Confirm upcoming appointments and follow office procedures for rescheduling, reminders, and no-show protocols. Support financial conversations by preparing estimates, explaining next steps, and escalating questions as needed. Train, coach, and support front office team members to maintain consistent service standards. Track and address front office workflow needs to reduce delays and improve patient experience. Collaborate with the clinical team to align schedules, treatment timing, and patient-ready documentation. Requirements 2+ years of experience in a dental front office and/or treatment coordination role. Demonstrated knowledge of scheduling workflows and patient flow in a dental setting. Experience coordinating treatment plan discussions with patients in a clear, professional, and respectful manner. Familiarity with insurance verification and basic insurance processes. Proficiency with scheduling and patient management software (and comfort learning new systems quickly). Strong administrative skills with attention to detail and accuracy in patient records. Excellent communication skills, with the ability to explain information clearly and compassionately. Strong organization and time-management skills in a fast-paced environment. Inclusive, patient-centered approach and a team mindset. Benefits Paid time off (PTO) and paid holidays

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