Dental Front Office Administrator (3 years dental experience) - Burns Dentistry - Sun City, AZ

Burns Dentistry Patient Experience & Administrative Coordinator Be the connection that makes exceptional patient care possible. Join Our Team At Burns Dentistry, we believe an exceptional patient experience begins long before a patient sits in the dental chair. It starts with a welcoming voice on the phone, a thoughtfully coordinated appointment, and a team member who genuinely cares about helping people navigate their dental care. We are looking for a warm, organized, proactive, and patient-focused Administrative Coordinator who enjoys bringing people, schedules, and clinical needs together. This person will play an important role in creating a seamless experience for our patients while helping our clinical team deliver outstanding care. If you enjoy connecting with people, solving problems, staying one step ahead, and making a meaningful difference in someone's day, we would love to meet you. What You'll Do Create a Welcoming Patient Experience Be a friendly, reassuring first point of contact for patients calling or visiting Burns Dentistry. Answer calls, respond to questions, and help patients feel informed, comfortable, and cared for. Listen carefully to patient concerns and help them find the right next step. Build trust through thoughtful communication, reliability, and genuine attention to each patient's needs. Keep Our Schedule Running Smoothly Coordinate appointments thoughtfully to support patient needs and clinical priorities. Help maintain a productive schedule by filling openings, managing cancellations, and identifying scheduling opportunities. Work proactively with the clinical team to anticipate needs and keep the day flowing smoothly. Help patients move forward with recommended care by making scheduling clear and convenient. Be the Bridge Between Patients and Clinical Care Connect patients with the right members of our clinical team when questions or concerns arise. Help coordinate care by understanding the purpose of appointments and ensuring the appropriate administrative steps are in place. Recognize barriers that may prevent patients from moving forward and work with the team to find solutions. Ensure important information is communicated clearly so patients and team members feel supported and informed. Support a Collaborative, Organized Practice Partner with dentists, hygienists, dental assistants, and administrative colleagues to create a coordinated patient experience. Maintain accurate records, appointment details, and follow-up communication. Take initiative, anticipate needs, and help resolve everyday challenges before they become bigger problems. Protect patient privacy and contribute to a professional, respectful, and positive work environment. What Makes You a Great Fit? You may thrive in this role if you are someone who: Genuinely enjoys helping people and making them feel welcome. Communicates with warmth, confidence, and professionalism. Is organized, detail-oriented, and comfortable balancing multiple priorities. Thinks ahead, takes ownership, and enjoys finding solutions. Understands that a well-managed schedule supports both excellent patient care and a successful practice. Works well with others and values clear, respectful communication. Can recognize when a patient needs additional support and knows when to involve the clinical team. Dental or healthcare administrative experience is a plus. We value a strong service mindset, a willingness to learn, and the ability to build positive relationships. What Success Looks Like Success in this role is about more than answering phones or filling appointment slots. It's about helping patients feel cared for, helping the clinical team stay organized, and making sure the details behind every visit come together seamlessly. You'll know you're making a difference when patients feel confident about their next steps, the schedule supports productive patient care, and your teammates can count on you to help keep everything moving forward. Why This Role Matters The Administrative Coordinator is an essential part of the Burns Dentistry experience. You help turn clinical recommendations into coordinated care, patient questions into clear answers, and daily schedules into a smooth, productive workflow. Your work helps create the connection between what patients need, what our clinical team provides, and how our practice operates every day. If you take pride in helping people, creating order, and being the person who brings everything together, we'd love to welcome you to Burns Dentistry. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Experience: Dental receptionist: 3 years (Preferred) Work Location: In person Job Type: Full-time Pay: $21.00 - $25.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Experience: Dental receptionist: 3 years (Preferred) Work Location: In person

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