Dental Front Desk Coordinator - ConfDental - Odenton, MD

We pride ourselves on providing exceptional, compassionate dental care in a modern and welcoming environment. We believe that a positive patient experience begins the moment someone calls or walks through our doors.We are looking for an organized, energetic, and detail-oriented Bilingual Dental Front Desk Coordinator to join our dedicated team and serve as the face of our practice. Role Overview As the Bilingual Dental Front Desk Coordinator , you are the primary point of contact for our patients. You will manage patient check-ins/check-outs, schedule appointments, handle insurance verifications and billing claims, and ensure clear communication with both our English- and Spanish-speaking patient community. The ideal candidate possesses excellent communication skills in both languages, strong multitasking capabilities, and experience with dental practice management software. Key Responsibilities Patient Relations & Front Desk Operations Welcome patients with a warm, professional attitude and manage the check-in and check-out process. Answer incoming phone calls and greet patients fluently in both English and Spanish . Respond to inquiries and schedule appointments to maximize clinical productivity and schedule density. Translate treatment plans, office policies, and payment options for Spanish-speaking patients to ensure full clarity and comfort. Maintain clean and organized reception and administrative areas. Insurance & Billing Management Verify patient dental insurance eligibility, benefits, and coverage prior to scheduled appointments. Calculate patient co-pays, deductibles, and out-of-pocket estimates accurately. Collect co-payments, account balances, and fee-for-service payments at the time of visit. Submit claims, pre-authorizations, and necessary documentation . Manage patient accounts, follow up on outstanding balances, and assist bilingual patients with billing questions. Administrative Support Maintain accurate patient records, demographic details, and medical history updates in the practice management system. Coordinate patient recall/re-care systems in English and Spanish to support consistent patient retention. Communicate effectively with the clinical team (dentists, hygienists, and assistants) regarding daily schedule changes or patient needs. Qualifications & Skills Language Requirement: Fluent in English and Spanish — required. Experience: 1–2+ years of experience working in a dental office front desk or administrative role (preferred). Software Knowledge: Proficiency with dental practice management software (Open Dental) and digital insurance submission portals. Insurance Familiarity: Clear understanding of PPO dental insurance plans, terminology, benefit verification, and claims processing. Communication: Exceptional verbal and written communication skills with a customer-first mindset. Organization: Outstanding time-management skills, high attention to detail, and ability to prioritize tasks in a fast-paced environment. Education: High School Diploma or equivalent required. Benefits Paid Time Off (PTO) and paid holidays Dental care benefits for employee and immediate family 401(k) / Retirement plan with match options health insurance Professional development and continuing education opportunities Pay: $20.00 - $25.00 per hour Expected hours: No less than 30.0 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Work Location: In person

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