Dental Treatment Coordinator and Front Office Lead, San Mateo, CA team

A busy general dental practice in San Mateo is looking for an experienced front office lead who is confident with insurance, comfortable discussing money with patients, and able to turn treatment plans into scheduled, paid care.

Schedule: Monday to Wednesday
Pay: $_30_ to $_40_ per hour, depending on experience

Responsibilities:
- Build a productive daily schedule, confirm appointments and fill cancellations
- Verify insurance with 100% accuracy: deductibles, maximums, frequencies, waiting periods, exclusions
- Explain in-network and out-of-network benefits and calculate accurate patient portions
- Present treatment plans, handle objections and offer financing
- Collect payments at time of service and follow up on unpaid balances
- Submit claims, post EOBs and write-offs, follow up on denials
- Balance daily collections and lead the front office

Requirements:
- 3+ years dental front office, including insurance and treatment presentation
- Dentrix experience (G7 preferred)
- Comfortable handling money and cost conversations
- Accurate, reliable and professional
- Spanish a plus

Hiring process: phone screen, then a paid working interview.

To apply, answer: 1) What was your office's collection rate? 2) What percentage of the treatment you presented did patients accept? 3) How do you handle a patient who refuses to pay a balance?