Dental Treatment Coordinator - Smile Avenue Family Dentistry - Cypress, TX

Job Posting: Dental Treatment Coordinator

Job Description
Smile Avenue Family Dentistry is excited to announce a new opening for a dedicated and experienced Dental Treatment Coordinator. This full-time position is an exceptional opportunity for a skilled individual to contribute to our thriving dental practice. Located in the heart of our community, Smile Avenue Family Dentistry has a reputation for delivering excellent dental care in a welcoming and patient-focused environment. We emphasize a team-oriented atmosphere that values the wellbeing and satisfaction of our patients.
As a Dental Treatment Coordinator, you will play a crucial role in the smooth operation of our practice. This position is not eligible for remote work, as the nature of the job requires direct, in-person interaction with our patients and staff to effectively manage dental treatment plans and services. We’re looking for a professional who can blend excellent communication skills with effective organizational methodologies to provide exceptional patient care and service.
Duties and Responsibilities

Act as the first point of contact for patients, making them feel welcome and addressing their dental concerns.
Explain dental treatment plans and options to patients, ensuring they understand the scope and benefits of the procedures.
Coordinate and schedule appointments, working closely with dentists to ensure efficient use of their time.
Verify and interpret patient insurance coverage to provide clear information concerning benefits and out-of-pocket costs.
Follow up with patients after treatment to ensure satisfaction and to manage further appointments or treatments as necessary.
Maintain accurate and up-to-date patient records within our dental practice management software.
Discuss payment options and facilitate processing of payments and billing.
Work collaboratively with the dental staff to improve patient care and office protocols.
Handle patient concerns and issues with discretion and professionalism, providing solutions that align with practice policies.
Educate patients on maintaining good oral health and the implications of treatment plans.
Participate in regular staff meetings to stay informed of new practices and to suggest improvements.

Requirements

Prior experience in a dental office or similar healthcare setting (1+ years preferred).
Familiarity with dental terminology, insurance verification, and treatment planning.
Excellent customer service skills and a friendly, empathetic demeanor.
Strong organizational abilities and attention to detail.
Proficiency with dental practice management software (Open Dental) or willingness to learn.
High school diploma or equivalent; additional certification in dental office administration is a plus.

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