Dental Treatment Coordinator - Fort Bend Dental Associates - Missouri City, TX

Position Treatment Coordinator
Department: Front Desk
*ROLE
Performs a variety of reception, secretarial, for the clinical team. Answers the telephone, schedules doctor appointments, insurance, assists with patient finances, maintains patient records, coordinates doctor patient flow, and produces various recall reports for the front desk department.**RESPONSIBILITIES

Responds promptly to inquiries and requests from the patients, staff, doctor, and referring offices.

Accurately maintains patient records and charts to ensure easy retrieval and complete documentation of all patient treatment and transactions.

Participates fully in staff development through morning huddles, staff meetings, continuing education courses, and evaluations.

Contact patients on proposed treatment plans daily for Dr. Peccora/Pinkston

Promotes team cohesiveness by interacting with team members using common courtesy, active listening skills, respect, and non-judgmental attitude.

Assists (doing a treatment plans, discussing tx plan) with going over patient finances in regards to clinical procedures

Answers the telephone, using a warm friendly voice, identifies the office and self. Accurately assesses and meets the needs of the caller. Accurately completes telephone messages, voicemail transfers, and chart documentation.

Schedules all doctor appointments according to office guidelines to ensure smooth patient flow and that production goals are met.

Consistently prepares for the next day by timely and thorough confirmation of appointments, accurate typing of the schedule, and chart preparation.

Cheerfully and without hesitation, assists other departments and performs backup duties

Consistently monitors and follows up on no-shows, cancellations, and treatment still needed.

Follows office procedure for patient referrals and record transfers to other dental offices.

Consistently recognizes the needs and desires of other people (doctor, staff, patients, and business associates). Treats them with respect and courtesy. Inspires respect and confidence.

Appropriately uses conflict resolution and problem-solving skills in managing interpersonal conflict, patient complaints, and other discord.

Effectively manages own time and workspace to accomplish individual and practice objectives.

Participates fully in staff development through morning huddles, staff meetings, continuing education courses, and evaluations.

**
RESULTS

Company maintains a team focus that reflects the patient-centric mission and company tenants

We practice transformational (coaching) leadership in our organization and allow people to achieve success through clear outcomes, resources, and support.

Patient-centric mission and company tenants are constantly communicated to team

**REQUIREMENTS

Exceptional human relations skills

Ability to maintain outgoing, friendly attitude with patients and staff even under pressure

Ability to work with interruptions and to manage multiple priorities

Ability to speak, understand, and write fluent English

Knowledge of correct grammar, spelling, and punctuation

Knowledge of organizational filing procedures and systems

Ability to write legibly and work with numbers

Ability to meet deadlines

Ability to work unsupervised

Ability to satisfactorily perform essential duties listed in the Position Task Inventory

*
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:

Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Education:

High school or equivalent (Preferred)

Experience:

Customer Service: 3 years (Preferred)
Computer Skills: 3 years (Preferred)
Treatment Coordinator: 2 years (Preferred)
Dental Office: 2 years (Preferred)

Work Location: In person

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