Front Office Assistant (Dental) - Medlink Georgia - Marietta, GA

ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to, the following)

Serves as the first point of contact, providing exceptional customer service, when greeting and serving all patients and visitors
Answers phones, routing telephone calls and/or creating patient cases as appropriate
Returns patient voice and/or email messages in a timely manner
Schedules appointments in the electronic health record
Assists in maintaining the provider(s) schedules by moving patient appointments, following up on no-shows, and reminding patients of upcoming appointments
Completely documents all required demographic information in the patient's electronic health record, updating at each visit as appropriate
Scans patient registration and all other relevant documentation into the patient's electronic health record
Verifies patient's insurance if eligibility was unable to be verified electronically through the electronic health record
Educates patients on the sliding fee scale discounts and determines patient eligibility for the sliding fee scale through verification of income
Documents insurance policies and sliding fee scale policies appropriately in the patient's electronic health record
Obtains signed release forms from patients
Responsible for maintaining the patient reception area in a clean, neat and presentable condition
Obtains patients' payments at the time services are rendered
Participates and assists in documenting Daily Huddles
Follows the daily financial audit checklist and participates in the end of the day reconciliation process
Assists with billing and/or claim creation for services rendered
Maintains the clinical inbox completing all assigned inbox tasks by the end of the day
Exemplifies and demonstrates positive teamwork with all Administrative and Center staff
Participate in the daily huddle
Ensure timely response to appointment messages and requests via the phone and portal
Educate patients regarding PCMH and how the care team can help patients
Participate as a member of a patient's care team - within Team Work
Ensure patients receive a copy of his/her visit summary
Ensure patients leave with an appointment and face no barriers regarding transportation
Ensure patients have an identified primary care provider
Other administrative and clerical duties as assigned

EDUCATION AND/OR EXPERIENCE

Graduation from an approved MOA program or technical school business program and one year experience OR high school diploma (or equivalency) AND a minimum of one year related secretarial experience in the healthcare field OR high school diploma (or equivalency) with three years general secretarial experience
Some knowledge of medical terminology
Skills in the use of a computer, copier/scanner/fax, calculator, and other office machines
Use of an electronic health record program with the ability to maintain accurate patient medical records
Effective oral and written communication skills
Ability to establish positive relationships with patients, coworkers, professional staff, and management
Ability to work independently using reasonable judgment in completing assigned tasks

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