Clinic Care Dental Coordinator - Apple Tree Dental - Elk River, MN

Apple Tree Dental, a nationally recognized, innovative, and independent non-profit group practice, provides comprehensive care to all people, including those with special access needs who face barriers to care. Apple Tree offers employment opportunities in our Centers for Dental Health and at our mobile community clinic sites.

Job Title: Clinic Care Coordinator Classification: Non-Exempt, paid Hourly

Reports to: Clinic Care Coordinator Supervisor or Office Manager

Purpose of position: As our patient’s first point of contact, you will represent Apple Tree Dental in a courteous, professional manner with phone communications, scheduling, and directing patient flow within the clinic.

Job Duties

Greet and check-in patients upon arrival
Check out patients and schedule future appointments
Schedule patient appointments and triage patient concerns over the phone
Answer and direct incoming calls for all departments
Confirm patient appointments
Discuss financial and account information with patients
Collect patient payments in person and over the phone
Work directly with the rest of the administrative support team to ensure provider schedules are productive
Enter and scan new and/or updated patient information
Scan and process patient information including treatment consents
Identify, enter, and verify insurance plans and benefit information
Perform quality assurance for appointments and create insurance claims
Send and follow up on pre-authorizations
Mail patient treatment correspondence as needed
Call on outstanding dental treatment and recalls
Process and send recall notices
Process fax correspondences
Open and sort incoming mail and fold and process outgoing mail
Order office supplies with approval from Office Manager
Assist with Community Care Coordinator and Greeter duties as needed
Perform other duties and responsibilities as assigned

Qualifications

HS Diploma or GED required
Customer Service, scheduling, and phone experience preferred
Dental office experience strongly preferred
A valid driver’s license

Spanish-speaking skills desired, but not required

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