Lead Front Office Coordinator

Job Title: Lead Front Office Coordinator

Position Type: Full-time

Work Hours:

• 40 hours per week
• Monday to Friday, 9:00 AM to 6:00 PM
• In-person

We’re looking for a Lead Dental Front Office Coordinator who’s passionate about patient care and brings a high level of professionalism, organization, and communication to our dental practice.

Key Responsibilities:

• Patient Communication & Coordination

  • Clearly explain dental terminology, procedures, and treatment plans to patients.

  • Serve as the main point of contact, ensuring patients feel informed, comfortable, and cared for throughout their dental journey.

  • Confirm appointments and follow up post-treatment to address any questions or concerns.

• Insurance & Financial Management

  • Manage HMO, PPO, and Denti-Cal insurance plans.

  • Proactively contact insurance providers for detailed benefits, copay information, and treatment breakdowns.

  • Accurately verify insurance eligibility and ensure benefits are optimized for each patient.

  • Discuss financial options and treatment costs with patients before confirming appointments.

  • Prepare and submit necessary pre-treatment authorization documents to insurance provider.

  • Follow up on pending treatment approvals with respective insurance providers to minimize delays.

• Treatment Planning & Presentation

  • Create treatment plans in Open Dental based on insurance coverage.

  • Present cases effectively to patients, emphasizing the importance and value of recommended care.

• Administrative & Office Management

  • Maintain accurate and up-to-date patient records in Open Dental.

  • Coordinate and schedule appointments for maximum efficiency and productivity.

  • Work closely with the clinical team to ensure smooth daily operations and seamless patient flow.

  • Implement contingency planning to reduce schedule gaps due to cancellations, ensuring optimal provider productivity.

Qualifications:

• Proficiency in Open Dental practice management software.

• Strong understanding of dental insurance plans and billing practices.

• Excellent verbal and written communication skills.

• Experience in case presentation and treatment coordination.

• Ability to multitask and maintain a calm, professional demeanor in a fast-paced environment.

Qualifications:

• Minimum of 3 years of experience in a dental office setting, specifically in a treatment coordination or similar role.
• Strong understanding of dental procedures, terminology, and patient care processes and HMO, PPO, Medi-cal.
• Demonstrated ability to handle sensitive patient data with confidentiality and professionalism.
• Excellent organizational skills and the ability to multitask in a fast-paced environment.