Dental Front Desk Receptionist - New England Smiles - Haverhill, MA

The Front Desk Agent will greet and register patients, answer incoming calls, and schedule appointments. The Front Desk Agent will also provide patient information to the Medical Director and other business partners. The ideal candidate will be able to work independently and take initiative while also working well with the team. This position requires a candidate who can demonstrate a positive attitude, excellent customer service skills, and a willingness to learn.
Responsibilities:·Greeting patients and answering questions about services and procedures·Collecting payment for services booked via phone or in person·Scheduling appointments for medical services via phone or email·Answering questions from patients about procedures, treatments, and medical history·Taking patient calls in person or via phone; forwarding messages to the patient’s medical provider or care provider when appropriate·Maintaining security of patient information by following policies and procedures outlined by New England Smiles and HIPAA standards·Assisting other departments as needed (i.e., billing, collections, etc.)·Performing other related duties as assigned by the Business Operations Manager or Director of Business Operations
Daily Tasks

Greet and check in patients in a friendly manner
Collect co-payments and verify insurance coverage
Entering and presenting treatment plans with patients and discussing financial options/responsibilities
Schedule and confirm patient appointments
Prepare new patient records neatly and accurately
Various office duties as assigned by Practice Manager
Responding to patient financial inquiries and directing to appropriate departments, as necessary

Benefits

Our growing company offers a competitive salary, benefits, incredible support, and opportunities for those who work hard
We are proud to offer employees competitive compensation, growth opportunities, and access to our full benefits package for those who qualify!
Medical Insurance Program
Family Dental Program
401(K) Retirement Plan with employer matching
Paid-Time Off
Paid Federal Holidays
Incredible work environment of skilled individuals with the opportunity for massive growth!

Job Type: Full-time
Pay: $18.00 - $26.00 per hour
Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Paid sick time
Paid time off
Referral program

Job Type: Full-time
Pay: $21.32 - $26.42 per hour
Schedule:

Monday to Friday
No nights

Work Location: In person

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