Call Center Representative

Lakewood Dental Arts is seeking a Call Center Representative to join our team. We’re looking for a long-term team member—someone who is responsible, professional, and outgoing, with strong multitasking abilities and excellent customer service skills. The ideal candidate enjoys working with both adult and pediatric patients and thrives in a team-oriented environment.

Key Responsibilities:

• Answer high-volume incoming calls professionally and efficiently
• Schedule and confirm patient appointments accurately based on provider availability
• Check and respond to emails in a timely and organized manner
• Verify insurance eligibility (ELG checks) and document information
• Communicate clearly with patients regarding dental procedures and treatment plans
• Communicate effectively with the front office team to ensure smooth scheduling and patient flow

Qualifications:

• At least one year of experience in a dental office or call center role
• Knowledge of dental procedures, treatment planning, and insurance plans is required
• Strong understanding of HMO/PPO dental insurance, eligibility checks, and terminology
• Prior experience with Open Dental software is a plus
• Excellent phone etiquette, organizational skills, and attention to detail
• Dependable with a commitment to long-term growth and consistent attendance

Office Schedule:

• Monday – Thursday: 8:30 AM – 5:30 PM
• Friday: 8:00 AM – 5:00 PM

This is a full-time position.

If you're ready to grow with a supportive and busy dental practice, please send your resume to jess@lakewooddentalarts.com. We look forward to welcoming the next valuable member of our Business Office team!