Princess Dental Staffing

Front Desk / Treatment Coordinator

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Permanent Dental Receptionist / Front Desk Job in Pasadena, CA

$20 - $30/hour

Permanent

Posted 6 months ago

Palm & Poppy Pediatric Dentistry is a growing pediatric dental practice in Pasadena, CA. We are seeking a compassionate, detail-oriented Front Desk / Treatment Coordinator to play a key role in supporting our patients and team. We’re looking for someone who thrives in a fast-paced environment, communicates clearly, and has experience working in a dental setting. The ideal candidate is self-motivated, proactive, and aligned with our values of high-quality care, teamwork, and creating a warm, welcoming experience for every family. This role is essential to maintaining the daily flow of the office and helping build a positive dental home for our community

Responsibilities

Welcoming patients and families to our practice warmly; providing impeccable customer service
Scheduling and following-up with new patients, recalls, and unscheduled treatment lists
Obtaining and processing insurance coverages; maximizing insurance use for the patient and practice, and clearly communicate benefits and costs to parents
Presenting and explaining treatment plans and financial responsibilities clearly
Confidently answering questions about treatment, procedures, and post-op care; communicating our office philosophy with clarity and warmth
Verifying EOBs and following-up with insurances to fix incorrect claims

Required Qualifications

3+ years of dental front office/dental billing work experience
Strong knowledge of dental insurance, billing, and claims processing
Knowledge of dentistry procedures
Excellent computer skills
Understanding of health & safety regulations
Excellent and professional communication and interpersonal skills—both in person and over the phone
Highly organized, detail-oriented, and proactive in solving problems

Desired Qualifications

Experience working in a pediatric dental setting; familiarity with pediatric dental procedures
Creative or marketing-minded—interested in helping with community outreach and social content
Speaks Spanish

Tue, Thu, and Fri

any experience level