Dental Receptionist / Treatment Coordinator - Downey, CA - Professional environment

About 5D Smiles

At 5D Smiles, we specialize in cosmetic, implant, and comprehensive dental transformations. Our approach is not just about procedures—it’s about restoring confidence, function, and emotional well-being. We combine cutting-edge dentistry with a family-friendly, service-first culture where every patient feels welcomed, understood, and cared for on a human level.

We are not your average dental office. We invest time in every interaction, and we’re looking for someone who can reflect our brand of beauty, trust, and transformation from the very first call to the final smile.

Position Summary

We are hiring a warm, confident, and service-driven Dental Receptionist / Treatment Coordinator to be the voice, face, and heart of our practice. This hybrid role requires more than just answering phones—you will be guiding patients through life-changing cosmetic and implant journeys.

You will:

• Help patients understand their options

• Present treatment and financial plans with clarity

• Build trust with patients over the phone and in person

• Manage scheduling and case follow-up with precision and empathy

This is a pivotal role in creating a consistent, high-quality experience from consultation to completion.

Key Responsibilities

Front Desk & Patient Communication

• Welcome patients and families with warmth and professionalism

• Answer phones, texts, and emails promptly and positively

• Schedule consultations, surgeries, and cosmetic treatments with attention to flow and follow-up

• Manage digital forms and online scheduling systems

• Triage inquiries, gather relevant details, and hand off to clinical team as needed

• Send confirmations, reminders, and pre-appointment instructions

Treatment Coordination (Implants & Cosmetics Focus)

• Present complex treatment plans involving implants, veneers, whitening, or full-mouth rehab

• Explain procedures clearly and confidently using language that inspires trust

• Discuss financial options, insurance estimates, and payment arrangements

• Help patients feel confident saying “yes” to high-value care by overcoming objections with empathy, not pressure

• Follow up on pending treatment or unscheduled cases with tact and consistency

• Assist with treatment planning coordination across multiple visits or providers

Insurance & Financial Communication

• Verify insurance eligibility and benefits (where applicable)

• Accurately calculate and communicate patient out-of-pocket estimates

• Guide patients through third-party financing (e.g., CareCredit, Sunbit)

• Process or direct payments securely via in-office or online platforms

• Document and track financial agreements within the patient record

Administrative Support

• Maintain EHR accuracy, patient records, and consent forms

• Prepare treatment notes, pre-surgical checklists, and digital documentation

• Ensure HIPAA compliance and organized digital charting

• Communicate efficiently with clinical and administrative team members to ensure seamless care

What We’re Looking For

Required

• 4+ years of experience in a dental front office or treatment coordinator role

• Experience with cosmetic or implant case presentation and scheduling

• Confidence in discussing finances and guiding patient decisions

• Familiarity with dental terminology (crowns, implants, veneers, whitening, etc.)

• Strong communication and follow-through skills

• Tech-savvy and comfortable with practice management and scheduling software

Preferred

• Experience in a fee-for-service or high-end cosmetic dental practice

• Experience with third-party financing platforms

• Bilingual (optional, depending on patient population)

• High emotional intelligence and excellent listening skills