Dental Assistant/Registered Dental Assistant - Assistant Office Manager (Dental) - MI Smiles Dental Grand Rapids - Hudsonville, MI

Assistant Office Manager - Dental We are seeking an Assistant Office Manager (DA/RDA preferred) to assist with leading daily flow and patient experience to join our great dental practice in Hudsonville. For more than 45 years, Hudsonville Dental has been a neighborhood dental practice where people feel seen and staff do meaningful work. As the founding office of MI Smiles Dental Group, we pair thoughtful processes with a close-knit team and stay focused on care in our community. ROLE SNAPSHOT Keep the day moving: front-office operations, smart scheduling, patience experience. Bridge front and back: use your clinical know-how to support assistants, hygienists, and providers. Lead from within: support huddles, onboarding, and daily coordination. Watch the numbers: help track KPIs tied to patient access and revenue. Communicate with confidence: costs, insurance basics, and next steps WHAT YOU WILL DO Operational & Admin Manage check-in and check-out, coverage at the desk, and simple insurance coordination. Keep practice management system (CareStack) data accurate for appointments, benefits notes, and treatment status. Support confirmation workflows and schedule optimization to reduce gaps. Assist with recall, unscheduled treatent follow-ups, and message inboxes. Clinical Support (DA/RDA advantage) Step in for room turnover, sterilization support, and smooth clinical handoffs. Translate treatment plans into clear time, cost, and scheduling plans for patients. Pitch in on supply tracking and lab case coordination when needed. Model calm, patient-friendly chairside communication. Team & Flow Leadership Lead or contribute to morning huddles and end-of-the day wrap-ups when asked. Help onboard and shadow new team members with checklists and quick tips. Jump in where the day needs you to keep patient flow steady. Reinforce a kind, solutions-oriented culture. Patient Experience & KPIs Coach clear conversations about costs, coverage estimates, and timing. Share options for membership plans and third party financing when appropriate. Track basics like call conversion, OTC collections, and scheduled-to-prodution. Surface trends and ideas that improve access and case acceptance. WHAT YOU BRING (MUST-HAVES) Clinical background required. DA or RDA preferred. 2+ years in dental or healthcare office or clinical roles preferred. Strong communicator with patients and teammates. Organized, steady under pressure, and soutions-oriented. Must be able to fluently speak, read, and write the English language. Must be computer literate and experienced in healthcare practice management systems. NICE-TO-HAVES Experience with the CareStack practice management software preferred. Experience training, mentoring, and growing peers. Comfort building simple KPI or foll-up reports. Healthcare office management experience preferred. Scheule Monday - Thursday: 8:00 am - 5:00/5:30 pm and Friday: 8:00 am - 4:00/4:30 pm We believe in creating a workplace where everyone can thrive, and we look forward to finding someone whose values align with our mission to give people a better quality of life, the ability to smile with confidence, and enable them to have better overall health by improving their oral health. Interested in learning more? We would love to hear from you. Applications are being reviewed on an ongoing basis, so we encourage you to apply soon! MI Smiles Dental Group is proud to be an Affirmative Action and Equal Employment Opportunity Employer. Job Type: Full-time Benefits: 401(k) Employee discount Health insurance Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance Work Location: In person

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