Dental Receptionist - Lumos Dental Studio - Kissimmee, FL

Lumos Dental Studio | Celebration, FL Schedule: Mon–Thu, 7:30 a.m.–4:30 p.m. Employment Type: Full-time (non-exempt) About Lumos We’re a modern, patient-centric private practice led by Dr. Radha Patel . Our name means “light”. We exist to make great care simple, kind, and consistent. If you love clear systems, warm hospitality, and a team that actually supports each other, you’ll fit right in. Why You’ll Love It Here Real growth: coaching, checklists, and KPIs so you always know what “great” looks like. Impact: you’ll shape first impressions and the entire day’s rhythm. Values: clarity, consistency, kindness, and ownership. What You’ll Do Phones & new-patient booking: answer within ≤3 rings, capture referral source, and schedule NPs in under 2 minutes using scripts. Check-in excellence: greet by name, confirm paperwork/IDs/insurance, and set expectations in simple language. Eligibility & financial clarity: verify PPO/OON status, frequencies, deductibles, waiting periods; ensure copay clarity before seating. Confirmations: manage text/email automations, place live calls for long blocks, escalate unconfirmed slots to the standby list. Schedule integrity: run the T-48 rescue (48-hour look-ahead) with Treatment Coordinator to fill risks and protect the New-Patient blocks. Hand-offs: route price/billing questions to the right teammate (TC/Financial Coordinator) and keep the doctor on time. After-visit wrap: reconcile next-day risks, help pre-build tomorrow’s T-48, and keep notes tight. How We’ll Measure Success Phone answer rate: ≥95% NP booked time: <2 minutes Show rate: ≥90–95% No seating without eligibility & financial clarity: 100% Schedule gaps filled via T-48: daily run, documented Patient feedback: consistently positive You’re a Great Fit If You… Thrive on accuracy, warmth, and speed, in that order. Communicate clearly (no jargon), stay composed, and solve problems before they snowball. Own your hat 100%: you follow the playbook and improve it. Are fluent with dental PMS (Open Dental/Dentrix/Eaglesoft). Bring 2–3+ years in a dental front office (PPO/FFS) or similar patient-facing role. Bonus points: experience with eligibility verification, membership plans, and running a daily huddle input. Requirements Reliable Mon–Thu, 7:30 a.m.–4:30 p.m. attendance (non-negotiable for patient flow) HIPAA/OSHA aware; background/reference check Tech-comfortable (PMS, email/SMS platforms) Compensation & Benefits Competitive hourly pay (DOE) PTO + paid holidays CE/training support, scrub allowance Employee dental benefits Job Type: Full-time Pay: From $20.00 per hour Expected hours: 32 – 34 per week Benefits: Dental insurance Paid sick time Paid time off Experience: Dental receptionist: 2 years (Required) Work Location: In person

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