Dental Office Receptionist - West County Health Centers - Guerneville, CA

West County Health Centers provides comprehensive, quality and accessible health care services to the communities of Western Sonoma County. We are a cohesive team of health care providers, support staff and volunteers dedicated to wellness, compassion, affordability and excellence of care. We believe in non-judgmental and equal care for all members of our diverse community. Come and be a part of an amazing team! JOB SUMMARY : The Dental Receptionist is primarily responsible for scheduling patients, assisting patients with check in, screening insurances, collecting payments, offering patients general assistance and excellent customer service. Position is based out of Guerneville, CA, but travel to our Sebastopol location may be required. Schedule is 8:00am - 5:00pm. Duties: Scheduling patients Greeting and providing check-in assistance in a manner that ensures patients feel valued and supported within the health center. Acts as a Health Center liaison between patients and back office Acts as Call Center liaison to triage Acts as liaison between dental office and referrals made Collect and account fees for service. Counsel patients for eligibility programs including MediCal/Sliding Scale Manage information entry into the electronic health record / dental health record such as faxes, previous medical/dental records, and assist with communication with our medical facilities through the electronic health record. Assist in the adoption and implementation of new technologies and activities that improve patient care and clinic efficiencies. Run No Show/ Late Cancel reports Respond to web encounters Assist other office staff with copying, scanning, faxing, filing, and other general office duties as may be assigned from time to time. Completes opening and closing check lists Experience: Experience in a dental clinic setting or working with a health clinic desirable. Computer literacy and familiarity with office machines such as fax, copier, calculator. Good communication and customer service skills Efficiency working with an EHR (Electronic Health Record) and EDR (Electronic Dental Record) is desired Bilingual Spanish/English desirable. Expectations: Reliable transportation as travel between sites may be required due to staffing needs. Physical Requirements: Must be able to move freely about the office and carry light loads (up to 25 pounds) Prolonged standing and /or sitting required. Ability to work with office equipment, including computers We comply with applicable federal and state civil rights laws and do not discriminate based on race, ethnicity, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, gender expression, age, disability, or any other status protected by applicable laws. Job Type: Full-time Pay: From $22.00 per hour Expected hours: 40 per week Benefits: 403(b) 403(b) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance Experience: Medical office: 1 year (Preferred) Language: Spanish (Preferred) Ability to Commute: Guerneville, CA (Required) Work Location: In person

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