Dental Business Assistant - Allegany Dental Care - Hagerstown, MD

Job Summary About Us: We are a patient-centered, fast-paced dental practice dedicated to providing outstanding care and exceptional service. Our team values professionalism, compassion, and teamwork—and we are looking for an experienced Dental Business Assistant to join us in supporting our mission. Position Overview: The Dental Business Assistant plays a key role in delivering a smooth and positive experience for every patient. The ideal candidate is detail-oriented, organized, professional, and able to manage a variety of administrative and front-office responsibilities with confidence. Key Responsibilities: Warmly greet and check in/out patients Manage phones, schedule appointments, and confirm upcoming visits Verify insurance benefits and submit/track claims Process payments and maintain accurate patient accounts Maintain a tidy, welcoming front-office environment Communicate effectively with patients, clinical staff, and providers Support daily office operations and workflow efficiency Protect patient confidentiality and follow all HIPAA guidelines Qualifications: 1+ years of experience in a dental or medical front office required Proficiency with dental practice management software (Dentrix experience preferred) Strong communication and customer service skills Ability to multitask in a busy environment Solid understanding of insurance verification and claims Professional, friendly, and reliable demeanor High school diploma or equivalent required What We Offer: Competitive pay based on experience Supportive, team-oriented work environment Opportunities for growth and professional development Employee benefits package Responsibilities Manage patient intake, including verifying insurance coverage and performing insurance verification Review and update medical and dental records ensuring compliance with HIPAA regulations Schedule appointments and manage front desk operations using multi-line phone systems and office management software Perform administrative duties including filing, data entry , and maintaining patient files Provide exceptional patient service by answering questions, explaining treatment plans, and ensuring a positive experience Assist with care plan documentation review and ensure accurate documentation of procedures performed Experience Prior clinic or dental office experience is preferred, especially in roles involving medical administrative support or front desk responsibilities Knowledge of dental terminology Experience working with health information management systems and insurance verification processes is advantageous Excellent patient service skills with professional phone etiquette and clerical experience in a healthcare setting are necessary This position offers an opportunity to work in a supportive environment that values professionalism, accuracy, and compassionate patient care. The successful candidate will be integral to providing high-quality dental services while ensuring efficient office operations. Job Type: Full-time Pay: $17.00 - $19.00 per hour Expected hours: 40 per week Benefits: 401(k) Bereavement leave Dental insurance Health insurance Life insurance Opportunities for advancement Paid time off Retirement plan Uniform allowance Vision insurance Application Question(s): Background Check Required Work Location: In person

Read More