Dental Receptionist - Elston Dental - Altamonte Springs, FL

Overview We are seeking a professional and detail-oriented Dental Receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, managing front desk operations with excellent customer service skills. This role involves coordinating patient appointments, verifying insurance, and maintaining accurate medical and dental records within a fast-paced clinical environment. Prior experience with dental office management systems such as Eaglesoft and Dentrix, along with strong administrative skills, is essential to ensure smooth clinic operations and exceptional patient care. Duties Greet patients warmly and provide outstanding patient service at the front desk Schedule and confirm patient appointments using dental practice management software such as Eaglesoft or Dentrix Verify insurance coverage and perform insurance eligibility checks and verifications Collect payments, process billing, and handle medical collections efficiently Manage multi-line phone systems, answer inquiries, and provide clear phone etiquette Maintain accurate electronic health records (EHR systems) including Epic, Meditech, eClinicalWorks, Athenahealth, and others Review documentation for completeness and accuracy in compliance with HIPAA regulations Assist with intake procedures, including collecting patient information and updating medical/dental histories Perform clerical tasks such as filing, data entry (10 key typing), and document review Manage medical coding including CPT, ICD-9/10 coding for billing purposes Support office management tasks such as filing, documentation review, and maintaining medical records Ensure compliance with health information management standards and HIPAA privacy policies Requirements Proven experience in a medical or dental office setting; clinic or hospital experience preferred Strong knowledge of dental terminology, medical terminology, ICD coding (ICD-9/10), CPT coding, and health information management standards Proficiency in dental practice management software such as Eaglesoft or Dentrix; experience with EMR/EHR systems like Epic or Meditech is highly desirable Familiarity with insurance verification processes including Medicare and other payers Excellent computer skills including Microsoft Office suite (Word, Excel) and data entry (10 key typing) Exceptional customer service skills with professional phone etiquette and communication abilities Ability to handle multi-line phone systems efficiently in a fast-paced environment Bilingual abilities are a plus to serve diverse patient populations Strong organizational skills with attention to detail in documentation review and record keeping Knowledge of HIPAA regulations to ensure patient confidentiality and privacy compliance Office or medical administrative support experience is preferred; dental office experience is highly advantageous This position offers an opportunity to be part of a dedicated healthcare team committed to providing exceptional patient care through efficient administrative support. Job Types: Full-time, Part-time Pay: From $20.00 per hour Benefits: Paid time off Work Location: In person

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