Dental Receptionist - Creative Smiles Dental Care PLLC - Brockton, MA

Job Summary We are seeking a professional and organized Dental Receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, managing front desk operations, scheduling appointments, and ensuring seamless communication between patients and clinical staff. This role requires excellent customer service skills, familiarity with dental and medical office systems, and a strong understanding of healthcare documentation and billing procedures. The Dental Receptionist will play a vital role in maintaining efficient office workflows and providing exceptional patient care support. Responsibilities Greet patients warmly and professionally upon arrival, ensuring a positive first impression Manage patient scheduling using dental practice management software such as Eaglesoft or Dentrix Verify insurance coverage and perform insurance eligibility verification using systems like Epic, Meditech, or Athenahealth Collect patient information, update electronic health records (EHR systems), and review documentation for accuracy Handle patient check-in and check-out processes efficiently, including intake forms and demographic updates Assist with medical billing, coding (ICD-10, CPT), and documentation review to ensure accurate claims submission Maintain patient records in compliance with HIPAA regulations and health information management standards Answer multi-line phone systems with professional phone etiquette, directing calls appropriately Manage appointment reminders, rescheduling, and cancellations to optimize clinic workflow Support administrative tasks such as filing, data entry (10 key typing), and managing correspondence Coordinate with clinical staff regarding patient care plans and clinic schedules Ensure the cleanliness and organization of the front desk area Requirements Proven experience as a Medical Receptionist or Dental Receptionist in a clinical setting, with familiarity in dental terminology and office procedures Proficiency with dental practice management software such as Eaglesoft or Dentrix; experience with EMR/EHR systems like Epic, Meditech, or Athenahealth is preferred Strong knowledge of medical coding (ICD-9/ICD-10), CPT coding, medical billing, insurance verification, and health information management Excellent computer skills including Microsoft Office Suite (Word, Excel) and typing accuracy (10 key typing) Knowledge of HIPAA regulations to ensure patient confidentiality and data security Exceptional customer service skills with the ability to handle multi-line phone systems professionally Bilingual abilities are a plus to serve diverse patient populations effectively Strong organizational skills with attention to detail in documentation review and office management tasks Previous experience working in a dental clinic or healthcare environment is highly desirable This position offers an opportunity to be part of a dedicated healthcare team committed to providing outstanding patient care while supporting efficient office operations. Job Types: Full-time, Part-time Pay: $18.00 - $28.00 per hour Expected hours: 25 – 40 per week Work Location: In person

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