Front Desk Coordinator / Patient Concierge for Orthodontic Dental Office - Queen City Orthodontics - Township Of Liberty, OH

Job Summary We are seeking an energetic and detail-oriented Front Desk Coordinator / Patient Concierge to join our dynamic orthodontic team. In this vital role, you will serve as the first point of contact for patients and parents, ensuring a warm, professional, and efficient experience from the moment they walk through our doors. Your primary responsibility will be to manage patient intake, coordinate appointments, handle administrative tasks, and provide exceptional customer service. The ideal candidate will possess strong communication skills, a passion for helping others, and a solid background in orthodontic/ dental terminology. This position offers an exciting opportunity to contribute to a positive patient experience while supporting the smooth operation of our busy clinic. Responsibilities Greet patients and visitors warmly, creating a welcoming environment that reflects our commitment to excellent patient care Manage patient check-in and check-out processes using EMR (Electronic Medical Record) Schedule appointments efficiently utilizing dental office management software Answer multi-line phone systems with professionalism, providing information or directing calls appropriately Maintain organized medical records and ensure compliance with HIPAA regulations for patient privacy and data security Experience Prior experience working in a dental or orthodontic clinic setting is highly preferred Excellent computer skills including Microsoft Office Suite (Word, Excel) and familiarity with front desk software, Google sheets Proven ability to deliver outstanding customer service in a fast-paced environment with strong phone etiquette and clerical support skills Join us in making a difference by providing exceptional service that keeps our patients smiling! We are committed to fostering a supportive work environment where your skills can thrive while contributing to the smiles and confidence of our community! Pay: $18.00 - $24.00 per hour Benefits: 401(k) matching Vision insurance Application Question(s): Why are you a good fit for this position? Work Location: In person

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