Front Desk / Patient Coordinator– Orthodontic Clinic - - Miami, FL

About Us We are a fast-growing orthodontic clinic focused on providing high quality care and an exceptional patient experience. We work with a high volume of inbound leads and proactive outbound follow-ups, and we’re looking for a motivated Front Desk / Patient Coordinator to help us convert interest into booked appointments. Responsibilities Handle inbound calls, texts, and leads from marketing campaigns Make outbound follow-up calls to leads who requested information Schedule consultations and appointments efficiently Confirm appointments and reduce no-shows Provide basic information about orthodontic treatments and financing options Accurately document all interactions in our CRM/PMS Work closely with the sales and clinical team to maximize bookings Deliver a friendly, professional, and confident patient experience What We’re Looking For Strong communication and people skills Comfortable with phone-based sales and follow-ups Organized, punctual, and detail-oriented Able to handle a fast-paced environment Previous experience in dental, orthodontic, medical, or call center roles is a plus Bilingual (English/Spanish) is a big plus (but not required) Compensation & Bonuses Competitive hourly base pay Performance bonuses based on: Appointments booked Show rates Conversions from leads to consultations Opportunity for growth and increased earnings based on performance Why Join Us Stable schedule Supportive team environment Clear performance metrics and bonus structure Opportunity to grow within a rapidly expanding clinic Apply today if you’re confident on the phone, enjoy helping patients, and want to be rewarded for performance not just hours worked. Job Type: Full-time Pay: $15.00 - $22.00 per hour Expected hours: 40 per week Benefits: Employee discount Free parking Referral program Work Location: In person

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