Dental Front Desk / Call Receptionist (Experienced – Dental Only) - NAPA VALLEY DENTAL GROUP - Elk Grove, CA

About the Role We are looking for a professional, confident, and experienced Dental Front Desk Call Receptionist who knows how to answer dental calls, convert inquiries into scheduled appointments, and create an outstanding first impression for our practice. This role is phone-focused and patient-experience driven . You must understand dental terminology, common procedures, insurance basics, and how to speak with patients who are anxious, price-sensitive, or calling for urgent care. If you are someone who knows how to control the call, build trust quickly, and fill the schedule , this role is for you. Key ResponsibilitiesInbound Call Management Answer a high volume of incoming dental calls promptly and professionally Convert new patient inquiries into scheduled appointments Handle emergency, same-day, and specialty calls with urgency and accuracy Gather patient information accurately and efficiently Scheduling & Appointment Coordination Schedule appointments strategically to support production goals Minimize gaps, cancellations, and no-shows through proper scheduling techniques Confirm appointments and follow up with unscheduled treatment calls Coordinate schedules for doctors, hygienists, and assistants Patient Communication & Experience Be the first point of contact and represent the practice with warmth and confidence Educate patients on services, next steps, and appointment expectations Handle objections related to cost, time, insurance, or anxiety Maintain a calm, reassuring tone with nervous or frustrated patients Insurance & Financial Basics Collect basic insurance information during calls Communicate general insurance and payment expectations clearly (no guarantees) Direct patients appropriately for treatment coordination or financial discussions Administrative Support Maintain accurate patient records and call notes Manage voicemail, missed calls, and follow-ups Work closely with office managers and treatment coordinators to maximize scheduling efficiency Required Qualifications 2+ years of dental front desk or dental call experience (REQUIRED) Strong understanding of dental terminology and procedures Proven ability to convert phone calls into booked appointments Experience with dental practice management software (Dentrix, Open Dental, Eaglesoft, etc.) Excellent verbal communication and listening skills Professional phone etiquette and strong customer service mindset Reliable, organized, and able to multitask in a fast-paced environment What We Offer Competitive hourly pay based on experience Performance-based bonuses tied to scheduling and call conversion Paid time off & holidays Stable, professional, and supportive work environment Long-term growth opportunities within the practice Who Should Apply This role is ideal for someone who: Is comfortable handling dental phone calls all day Understands how to guide patients and control conversations Enjoys helping patients feel comfortable and confident booking care Takes pride in being the voice of the practice If you do not have prior dental phone or front desk experience, please do not apply. How to Apply Submit your resume with a brief note outlining: Your dental front desk or call experience Practice types you’ve worked in (general, implants, specialty, etc.) Your strengths when handling new patient calls Pay: $24.74 - $29.80 per hour Expected hours: 40.0 per week Benefits: 401(k) Dental insurance Health insurance Paid time off Work Location: In person

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