Join our Redondo Beach, CA dental practice as a Treatment Coordinator

Location Manhattan Beach and Redondo Beach

Overview We are seeking a motivated, relationship driven Treatment Coordinator to join our family owned, wellness focused dental practices serving the South Bay community. Our mission is to inspire smiles and improve lives through exceptional dental care that supports whole body health.

We are a fee for service practice and out of network with all insurance plans. This allows us to deliver high quality, comprehensive care without compromise. Our team submits insurance claims on behalf of patients, with reimbursement paid directly to them. Clear education, trust, and value based communication are essential to success in this role.

We take a root cause approach to dentistry and offer advanced services including implants, All on X, implant bridges, and comprehensive aesthetic dentistry. We are proud to be one of the leading veneer focused practices in the South Bay, known for beautiful restorations and long lasting results. Patient comfort is central to our care, and we specialize in supporting fearful and phobic patients through multiple sedation options and a calming, spa like environment.

Our Values (SHINE) Service with heart Honesty and transparency Integrity in all we do Nurturing growth in our patients and our team Excellence in care, communication, and outcomes

Role Summary The Treatment Coordinator is a key patient education and revenue driving role. This position focuses on presenting treatment plans, guiding patients through financial conversations, and supporting confident decision making. Success in this role requires strong communication skills, comfort with sales, and a structured follow up system.

Key Responsibilities • Educate patients on their diagnoses, treatment options, and the connection between oral health and overall wellness • Present comprehensive treatment plans including restorative, surgical, and cosmetic care • Clearly explain fees within a fee for service, out of network model • Set expectations around insurance reimbursement and patient responsibility • Offer and coordinate financing options including Cherry and CareCredit • Support fearful and anxious patients with empathy, education, and sedation related discussions • Track treatment plans, follow ups, and conversions in our systems • Maintain a consistent follow up process for unscheduled treatment • Collaborate with doctors and team members to ensure a seamless patient experience • Participate in community events and outreach opportunities as part of our wellness mission

Performance Metrics • Target case acceptance rate of 67 percent • Consistent documentation and tracking of treatment plans and follow ups • Strong follow through on pending and unscheduled treatment

Qualifications • Knowledge of dental procedures required • Sales oriented mindset with comfort discussing treatment investment • Bilingual skills are a plus • Excellent communication and relationship building skills • Strong organizational and follow up habits • Goal driven, accountable, and self motivated • Ability to work independently and within a collaborative team

Why Join Us • Wellness driven, patient first practice • Advanced dentistry and high level aesthetic cases • Supportive leadership and ongoing training • Clear expectations, tracking, and growth opportunities • Meaningful connection with patients and the South Bay community

If you are passionate about patient education, motivated by results, and excited to grow within a values driven dental practice, we would love to hear from you.