Permanent Dental Receptionist / Front Desk Job in San Jose, CA
This is part time role, 20 - 25 hours per week. The Dental Front Desk Receptionist is responsible for answering, telephone calls; scheduling, rescheduling and canceling of appointments; registering patients; answering patient questions; assisting with referral process and checking insurance eligibility. Duties and Responsibilities Answer all incoming calls and properly route calls via appropriate transfer, message taking, or follow-up and return call, routinely check the queue to monitor number of calls on-hold. Efficiently and accurately schedule, reschedule and/or cancel medical appointments as requested by the patient and in accordance with AACIs Appointment Scheduling Policy. Check insurance and verifies eligibility information. Collect payments from patients in accordance with AACIs policies of handling cash. Assist with referral process and resolves patient inquiries, complaints or concerns regarding their accounts or appointments. Provides administrative support to the Dental Program Manager. Provides information regarding Covered California outreach and enrollment. Communicate with direct supervisor regularly on the status of operations, patient access, medical records, insurance coverage updates and any other related issues. Complete other duties and related projects as assigned. Job Qualifications Experience in a dental healthcare environment. Experience using electronic practice management systems is strongly preferred. Demonstrate strong customer service skills. Demonstrate understanding of patient services principles. Demonstrate working knowledge of community primary care and mental health comparable outpatient clinic operations. high level of communication skills . Attention to detail and organization. Demonstrate working knowledge of HIPAA guidelines. Demonstrate basic problem-solving skills and use proper communication channels until the problem is solved. Ability to work independently as well as in a team environment. Computer skills including proficiency in data entry, internet use and Microsoft office applications. Can read and write in Spanish is preferred.
