Permanent Dental Receptionist / Front Desk Job in Lawrence, NY
Job Summary We are seeking a dynamic and compassionate Dental Assistant/Receptionist to join our vibrant dental team. This role combines essential front-office administrative support with clinical assistance to ensure seamless patient experiences and efficient practice operations. The ideal candidate will be energetic, detail-oriented, and possess excellent communication skills, ready to provide top-tier patient service while managing administrative duties with precision. Your contributions will help foster a welcoming environment where patients feel cared for and confident in their dental health journey. Duties Greet patients warmly, verify insurance coverage, and schedule appointments using an advanced EMR (Electronic Medical Record) system such as Epic, Meditech, or Dentrix. Manage multi-line phone systems, answer inquiries professionally, and provide clear information about services, insurance policies, and appointment availability. Verify insurance benefits through insurance portals, ensuring accurate coverage details and copayment collection. Assist the clinical team with chairside support, including preparing treatment rooms, sterilizing instruments, and documenting procedures accurately in dental records. Review documentation for accuracy, ensuring compliance with HIPAA regulations and proper coding using CPT (Current Procedural Terminology). Maintain organized filing of medical records and ensure all documentation review processes meet regulatory standards for health information management. Qualifications Proven experience in a dental office setting or healthcare environment with at least some (sufficient) knowledge of dental terminology and medical coding practices. Proficiency in EMR/EHR systems such as Dentrix familiarity. Typing accuracy (10-key typing preferred). Strong understanding of HIPAA regulations, insurance verification processes. Exceptional customer service skills with the ability to communicate effectively over the phone and in person; bilingual abilities are highly valued. Experience managing front desk operations such as appointment scheduling, patient intake procedures, and multi-line phone system handling. Ability to work efficiently in a fast-paced environment while maintaining attention to detail in documentation review and office management tasks. Previous clinic or dental office experience is preferred; familiarity with dental terminology and clinical workflows is advantageous. Join our dedicated team where your enthusiasm fuels exceptional patient care! We value proactive professionals eager to contribute their skills in a supportive environment that promotes growth and excellence in dental health services. Strong preference for applicants with multilingual capabilities in Slavic languages (e.g., Russian, Polish, Ukrainian) and/or direct experience in multicultural settings aligned with our patient demographics. Pay: $18.00 - $21.00 per hour Expected hours: 5.0 â 10.0 per week Work Location: In person
