Dental Implant Treatment Coordinator - My Dental Dentistry & Implants - Mesa, AZ

Implant Case Acceptance Specialist Position Overview We are seeking a highly organized, sales-driven Treatment Coordinator to serve as the primary case acceptance and follow-up engine for full-arch dental implant treatment (All-on4/All-on-X/full-mouth rehabilitation). The Treatment Coordinator is responsible for owning the patient journey after diagnosis, from case presentation through financial approval, scheduling, follow-up, and final decision. This position requires disciplined CRM usage, detailed documentation, consistent outbound activity, and comfort discussing high-value treatment plans. This is not a front desk or administrative role. This is a consultative sales position within a clinical environment. Core Responsibilities 1. Implant Case Presentation & Conversion Present complex full-arch implant treatment plans in a clear, structured and patient-friendly manner Translate clinical recommendations into outcome-focus, benefit-driven conversations Confidently guide patients through large treatment decisions ($20k-$60k+) Address objections related to cost, fear, timing, and trust with professionalism and empathy Drive clear next steps toward treatment acceptance or defined follow-up 2. CRM Ownership, Documentation & Notetaking Maintain immaculate CRM and Dentrix records for every patient interaction Enter detailed consultation notes, financial discussions, objections, follow-up timelines, and outcomes Ensure every implant case has: Clear status Next Action Follow-up date Documented communication history No patient or case is ever "lost", undocumented, or unclear 3. Follow-up & Outbound Call Discipline Own all unscheduled, pending, and undecided implant cases Execute structured follow-up workflows via: Outbound phone calls Voicemails Text and email communication (per office protocols) Meet or exceed minimum outbound activity requirements, including: Daily outbound call volume targets Follow-up attempts per case Maintain persistence without pressure, ensuring patients feel supported, not chased 4. Financial Conversations & Application Processing Confidently present financial options and investment expectations Educate patients on available financing options Process and submit third-party financial applications Track application status, approvals, declines, and alternative options Clearly explain payment structures, timelines, and next steps Remove confusion and friction from the financial decision-making process 5. KPI Tracking & Performance Accountability Track and report on individual performance metrics, including but not limited to: Case acceptance rate Dollar amount of treatment accepted Outbound call volume Follow-up completion rate Financing application approval rate Participate in regular performance reviews and KPI meetings Consistently meet or exceed established sales and activity goals Take ownership of personal performance and continuous improvement 6. Clinical Coordination & Scheduling Coordinate treatment sequencing for full-arch implant cases Schedule surgical and follow-up activity Clean, detailed CRM records with zero ambiguity Patients feel informed, confident, and supported Doctors and leadership have clear visibility into case status pipeline Requirements & Experience Required 3+ years experience in dental treatment coordination or clinical practice Strong knowledge of dental terminology and treatment planning Dentrix and CRM experience High comfort level discussing finances and large treatment plans Strong phone presence and written communication skills Preferred Experience with implants, full-arch, or complex restorative cases Sales, case acceptance, or consultative closing background Experience processing third-party financial applications Experience working with KPIs, call volume goals, and performance metrics Personal Attributes Extremely organized and detail-oriented Comfortable with accountability and measurable goals Empathetic yet confident communicator Persistent, disciplined, and proactive Ownership mindset - sees cases through to resolution Compensation & Benefits Competitive base compensation Performance incentives tied to case acceptance and KPI achievement (after introductory period) Health Insurance Paid Time Off Paid Sick Leave Eligibility for incentive programs following introductory period

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