Dental Office Front Desk Administrator (Experience Required) - The Chicago Dental Studio - Lincoln Park, IL

Front Desk Administrator : The Chicago Dental Studio is a leading luxury dental practice delivering exceptional cosmetic and general dentistry across Chicago. With five locations and three new offices on the way, we’re proud to be at the forefront of modern dental care. Combining advanced technology with an elevated patient experience, we’ve earned our reputation as the #1 Invisalign GP provider in the U.S. Founded by Dr. Hoffman, an industry leader in cosmetic dentistry, our team is committed to redefining what dental care can feel like. We focus on excellence, not just in results, but in the way we treat every person who walks through our doors. Our team is supported, empowered, and equipped to succeed. Position Overview: We’re looking for a confident, customer-focused Front Desk Administrator to join our team at our River North location in a fast-paced, high-end dental environment. As the first point of contact for patients, you’ll play a vital role in shaping the overall experience, from warm greetings to seamless scheduling. The ideal candidate is organized, tech-savvy, and thrives in a dynamic, patient-centered environment. Key Responsibilities: Welcome and assist patients in a friendly, professional manner, creating a positive first impression. Manage patient check-in/check-out, appointment scheduling, and daily front desk operations. Support communication with patients through phone, email, and online platforms. Collaborate with clinical and administrative teams to ensure smooth daily workflows. Help patients navigate insurance questions and payment processes (in-network and out-of-network). Utilize Dentrix Ascend and other dental management software for booking and records. Maintain a clean, organized, and efficient front office environment. Qualifications: Minimum 1 year of front desk or administrative experience in a dental or medical office. Strong communication and interpersonal skills with a customer-first mindset. Familiarity with Dentrix Ascend and online patient platforms preferred. Experience in a multi-specialty practice is a plus (general, cosmetic, ortho, endo, perio, oral surgery). Able to multitask, stay organized, and handle a high-volume schedule with grace. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Opportunities for advancement Paid time off Retirement plan Vision insurance Job Type: Full-time Pay: $20.00 - $30.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Opportunities for advancement Paid time off Retirement plan Vision insurance Schedule: 10 hour shift 8 hour shift Monday to Friday Weekends as needed Application Question(s): Clinic hours are Monday–Thursday 8:00 am–8:00 pm and Friday 8:00 am–2:00 pm. Are you able to reliably work a full-time schedule within these hours, including at least 3 evenings per week? “How many years of front desk or administrative experience do you have in a dental or medical office?” Our front desk handles a high volume of calls, messages, and in-person check-ins in a luxury environment. Which describes you best? This role is in-person at our Lincoln Park location in Chicago. Do you have reliable transportation to consistently arrive on time for shifts? In 2–3 sentences, describe a time you turned around a frustrated customer or patient. What did you do? Have you used dental / medical practice software before? (Dentrix Ascend, Eaglesoft, Open Dental, etc.) Work Location: In person

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