Dental Front Office Assistant - Pediatric Dental Associates - Crystal Lake, IL

Overview Join our dynamic dental practice as a Dental Front Office Assistant, where your energetic and organized approach will be the heartbeat of our patient experience. In this vital role, you will serve as the first point of contact, ensuring smooth operations from patient intake to appointment scheduling and insurance verification. Your enthusiasm and attention to detail will help create a welcoming environment that keeps our patients coming back. This paid position offers an exciting opportunity to develop your skills in a fast-paced, friendly dental setting while making a positive impact on patient care. Responsibilities Greet patients warmly and provide exceptional customer service with professional phone etiquette and friendly communication. Manage multi-line phone systems efficiently, scheduling appointments and responding to patient inquiries promptly. Verify insurance coverage, perform insurance eligibility checks, and handle insurance claims processing using systems such as Dentrix, Eaglesoft, or similar EMR (Electronic Medical Record) systems. Review and update patient medical records, ensuring accuracy and compliance with HIPAA regulations. Assist with medical billing, coding (including CPT, ICD-9, ICD-10), and documentation review to support accurate care plans and billing processes. Maintain organized filing of medical records, dental charts, and administrative documents while managing office supplies and clerical tasks. Support front desk operations by handling intake procedures, appointment confirmations, and managing patient flow efficiently. Skills Proven experience in a dental or medical office environment with strong knowledge of dental terminology and medical administrative support. Familiarity with EMR systems such as Eaglesoft, Dentrix, or similar platforms; experience with Epic, Meditech, or Athenahealth is a plus. Expertise in insurance verification, medical billing, ICD coding (ICD-9/ICD-10), CPT coding, and Medicare documentation requirements. Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and health information management software. Strong organizational skills with the ability to review medical documentation accurately while maintaining HIPAA compliance. Bilingual abilities are highly valued to serve diverse patient populations effectively. Exceptional customer service skills combined with professional phone etiquette and effective typing (including 10-key typing). Knowledge of dental terminology and clinic experience is preferred; previous front desk or office management experience is advantageous. Ability to handle multiple tasks efficiently in a fast-paced environment while demonstrating attention to detail. Embark on a rewarding career journey where your proactive approach enhances patient experiences and supports seamless office operations! Job Type: Full-time Pay: $21.00 - $25.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: In person

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