Dental Office Front Desk / Insurance Coordinator - Dental Office - Lake Zurich, IL

Dental Front Desk / Insurance Coordinator The Role Are you a master of the EOB? Do you find a strange sense of satisfaction in turning a "denied" claim into a "paid" one? Do you love helping patients in the office or on the phone? Do you consistently deliver 5-star service to your patients? Are you a team player that gets along with everyone and has a ton of positive energy? If so, we want to talk to you! We are looking for a top-notch Dental Front Desk / Insurance Coordinator to join our amazing team. You’ll be the backbone of our financial operations, helping our patients to maximize their dental insurance benefits and get the dental care they need. This isn’t just about data entry; it’s about building trust with our patients and delivering exceptional customer service. You'll also help out our Front Desk throughout the day as-needed or when you're not working with the financials. What You’ll Be Doing Claim Management: Submitting electronic claims and attachments (X-rays, narratives) with clinical accuracy. Insurance Verification: Confirming coverage before the patient even sits in the chair to avoid unexpected bills or inaccurate estimates. Accounts Receivable: Following up on unpaid claims and aging reports, issuing statements and helping patients understand their benefits and claims. Patient Advocacy: Explaining complex treatment plans and co-pays to patients in easy-to-understand terms. Coding Guru: Ensuring CDT codes are used correctly to minimize delays and denials. Suppoprting the Front Desk: Helping your coworkers answer phones, make recall appointments and present treatment from time to time. What We’re Looking For Experience: At least 3 years of dental insurance/billing experience (Open Dental is a huge plus). Knowledge: Thorough knowledge of dental procedures and the nuances of PPO dental insurance benefits and coverage. Technology: Familiarity with electronic claim processing. Vibe: Energetic and friendly, helpful personality and a drive to do a great job. Reliability: You take pride in a clean aging report and a balanced day. Why Join Diamond Dental Service? Competitive Pay Benefits: Health insurance, 401k, paid time off, paid holidays and dental care. Culture: We’re a high-energy team that actually likes working together. No drama, just great patient care and a teamwork approach. Growth: We invest in continuing education to keep your skills sharp. How to Apply Please send your resume and a brief note telling us about why you're the right candidate for the job! Job Type: Full-time Pay: $22.00 - $26.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Paid time off Professional development assistance Retirement plan Application Question(s): How many years of dental office experience do you have? What dental office software are you familiar with? How many years experience do you have with dental insurance billing and collections? Where do you see yourself in 5 years? What town do you live in? Work Location: In person

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