Front Desk Patient Care Coordinator – Dental Office (High-Performance Environment) - Lincolnwood Family Dental - Lincolnwood, IL

Lincolnwood Family Dental is a modern, growth-focused private practice seeking a sharp, organized, and patient-centered Front Desk Patient Care Coordinator. This is not a basic receptionist role. You will be the first and last impression of our office and a key driver of scheduling efficiency, case acceptance support, and patient retention. If you are calm under pressure, strong on the phone, and naturally organized, we want to meet you. What You Will Be Responsible For Answering and managing incoming calls with confidence and warmth, and converting inquiries into scheduled appointments Manage daily schedule flow and minimize gaps Collecting payments and discussing financial options Support hygiene and doctor production goals Coordinating with the clinical team to maintain smooth daily flow Maintaining accurate records in the Electronic Health Record System What We Expect Reliable attendance and punctuality Strong communication skills, both phone and in-person Ability to multitask without losing composure in a fast-paced environment High attention to detail Professional appearance and demeanor Willingness to follow systems and accept coaching You must be comfortable discussing finances and guiding patients through treatment decisions. We value accountability, maturity, and team players who take ownership of their role. What We Offer Competitive hourly pay based on experience Growth opportunities within a modern, expanding practice Supportive team culture Structured systems and clear expectations Long-term stability Ideal Candidate You: Take pride in organization and being dependable Do not call off frequently Do not get flustered when the schedule gets busy Can handle pushback and difficult conversations from patients professionally Understand that phones are production Want long-term growth in a stable private practice Benefits: 401(k) 401(k) matching Employee discount Paid time off Application Question(s): A brief explanation of how you handle a full schedule and difficult patients Where do you see yourself in 2-3 years? In the last 12 months, how many full workdays have you called off (excluding planned vacation)? Please explain the reason briefly. A new patient calls and says, “I’m just calling to check prices.” What exactly would you say to move them toward booking an appointment? If you notice 2 hours of open time in tomorrow’s schedule, what specific steps would you take today to fill it? Describe a time when a supervisor corrected you or changed your system. How did you respond? When the phone is ringing, patients are checking in, and a patient is upset about a bill, how do you prioritize and maintain control? Experience: Dental receptionist: 1 year (Preferred) Ability to Commute: Lincolnwood, IL 60712 (Required) Work Location: In person

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